What's New

• UK & US English Accents. Your assistant now recognizes UK and US English separately, so callers hear the right accent for their region.

• personNumber Variable Added. You can now use personNumber when setting up your assistant's opening message.

• Connect Stora, the self-storage management platform, so your phone assistant and WhatsApp chatbot can check unit availability and booking details during a conversation.

• Add it to your assistants, in the assistants tab, under "Integrations"

• Phone Number Links in Emails: Phone numbers in fonio emails now link correctly, so tapping one opens your desktop or phone phone app.

• disconnectReason and audioLink Variables Restored: The disconnectReason and audioLink variables are available again for post-call actions.

• New US Voices. Two additional voices are now available for US numbers.

• KYC Process Can Now Be Restarted. A started KYC process can be cancelled and restarted by a different person.

• WhatsApp Display Name Fix. Display name changes made in the Meta Business Manager are now applied correctly.

• WhatsApp Human Handover. You can now set your own rules for which topics (like billing or refunds) always get handed over to a human, with your team notified directly in the unified inbox.

• Startmessage & Webhook Variable Updates. Changes to contact or extraction fields now update automatically across all templates, instead of causing configuration issues.

• Improved Email Delivery.

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• Reseller Portal: Client Overage. Resellers can now let their clients purchase additional add-ons once they go over their plan limits.

• Set up a template message to notify yourself or a team member by WhatsApp after a call.

• For example, to flag an urgent request.

• You can now block a contact. If you don't want calls from a number anymore, block it and future calls from that number are stopped.

• WhatsApp post-call actions are now available in alpha. Your agent can send you a WhatsApp message after a call, for example a summary of a missed call so you know to call back. This requires verifying your number first and is meant for internal communication, not customer-facing messages. Request early access at support@fonio.ai.

• Bookings are now possible from landline calls. Previously these were rejected because a verification SMS couldn't be sent to a landline. Now the booking is confirmed without it.

• Contacts are no longer created for landline calls that can be shared by multiple people.

• Outbound calls now require KYC (identity verification), a 2-minute process that unlocks outbound calling on fonio numbers. Existing customers have 2 weeks to complete it; new customers must complete it before making outbound calls.

• Improved voicemail detection. Outbound calls that reach voicemail or an IVR are now recognized in 2-3 seconds instead of 10+, and no longer get stuck in loops.

• The search tool now live-fetches your configured website URLs for faster, more reliable answers.

• 6 new Italian voices are now available.

• You can now disable interruptions entirely, not just for the start message. This helps in loud environments where unwanted interruptions could lead to bad conversations.

• Contacts feature UI simplified.

• Contacts now include a company field. First name, last name, and company name update automatically from higher-quality sources like typed input or documents, but stop updating once you import a contact via CSV or edit it manually.

• New voices for Dutch and Spanish are now available.

• WhatsApp agents can now interpret images.

• Failed transfer notification emails now include the caller's number.

• Contacts is rolling out. Fonio now remembers people who previously called or chatted, and uses that context in every future conversation.

• The fonio platform is now available in Spanish.

• New voices for the US are now available.

• Transcription accuracy improvements.

• Time slot suggestion fix.

• Booking reminders for calendars. Callers who book an appointment now receive a reminder ahead of time.

• Integration templates now include summary, conversation ID, and conversation link fields.

• Spanish voice (Marta) is now available.

• WhatsApp conversations now store media, such as images.

• Integration for Stora.

• WhatsApp Human Takeover. Take over a WhatsApp conversation from the AI directly from the Conversations list.

• Calendar: Disable Rescheduling and Cancellation. Prevent callers from rescheduling or deleting appointments via the booking link.

• Baserow Integration.

• Conditional Start Messages. Set different start messages depending on whether a call is inbound or outbound.

• Conversation Flow Improvements for AI-Based Bookings. The flow for booking appointments via AI is smoother and more reliable.

• New French Voice.

• Layout Improvements. The platform interface has a refreshed layout.

• Mobile Netherlands numbers are now available. Use a Dutch mobile number for your assistant.

• The platform is now available in Dutch. The fonio interface can now be used in Dutch.

• New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, and full transcripts all accessible from a single view.

• New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, full transcripts, and call metadata all accessible from a single view.

  • Infinite scroll.

  • Inbox filters. Filter your inbox by agent, conversation type, and more.

  • Tag picker with inline create and color palette. Create and assign tags directly from the inbox without leaving the view.

  • Audio player: Listen to call recordings directly in the inbox.

  • Full transcript view with system events. Read complete call transcripts including system-level events.

  • Chat message history: View the full message history for chat conversations.

  • Detail metadata panels. Call and chat details are organized in collapsible side panels.

• Partner account switching. Partners can now switch directly into a referred company's account once access has been granted.

• Knowledge base UX improvements.

• WhatsApp AI is now available. Your assistant can be used for WhatsApp as well.

• Turn Detection Improvements. Your assistant is now better at detecting when a caller has finished speaking.

• Cal.com Integration Fixes for Chat Agents.

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• Google Sheets is now supported. You can now read or append rows to Google Sheets before, during and after the call.

• Prompting templates for WhatsApp are now available.

• Timezone fixed for calendar booking confirmations.

The new knowledge base is now available:

• Agents now learn and build up their knowledgebase themselves.

• Answers they figured out themselves can be corrected & approved.

• Questions they cannot answer will land in your inbox!

2-Factor Authentication is now available for

• Team plans

• and Partner plans

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• We now have public API documentation: https://app.fonio.ai/api/docs

• New integrations are live

  • eTermin

  • n8n

  • make

  • Airtable

  • Slack

• You can now define user-based call transfers with availability checks and notification email on absence.

  • The phone number automatically updates depending on the user.

• 2 Factor Authentication is now available.

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• You can now see the usage on the dashboard based on the subscription cycle instead of the month.

• Outbound campaigns now have pagination, search and filters.

• New variable plainTranscript can be used as in emails.

• Bug fix: call transfers or end_calls are no longer announced twice.

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This is new:

• voice for senior people ("Hilde")

• calendar booking window (how many days in advance can be booked)

What you can do with the fonio Scheduler:

• Directly integrate your Microsoft / Google Calendar

• Booking links so others can schedule an appointment with you based on your availability.

• Custom fields filled by AI

• Shared calendar fields

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• Our AI Assistant can handle calls in more than one language much better and switch between them more quickly.

• New version of turn detection with higher patience during dictations.

• Better guardrails and live moderation.

• New LLM model brings lower latency and higher intelligence.

• Parallel Tool Execution disabled to prevent issues with long running tool calls.

• In the left menu you can now see the integrations page. Here you can place integration wishes.

• The fonio user interface is now also available in English.

• You can find the setting under: Account → Language

• Significant improvement in recognizing short answers and asking follow-up questions when the caller's answers are unclear.

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Fonio numbers are now available in three additional countries:‍

🇮🇹 Italy (+39 0473)

🇫🇷 France (+33 9)

🇬🇧 United Kingdom (+44 33)

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From now on, you can easily adjust your payment method and billing address yourself.

Go to: Payments → Payment methods → Open payment portal

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• Static messages (‘Is anyone still there?’ or ‘The maximum call duration has been reached’) are now translated into the current language.

• Prompt templates are now translated into the current language of the assistant when inserted.

• Tools and post-processing can now be duplicated.

• An assistant can now have multiple telephone numbers. Ideal for scenarios in which the same assistant needs to be reachable in different countries (PS: we now also have Swiss numbers!).

• A number can now be assigned to different assistants for inbound/outbound calls. Perfect for use cases where a callback on an outbound call should be handled significantly differently (our Handlebars logic can be used for small differences).

With the specialized terms feature, terms that are normally not found in dictionaries (e.g.: product names, street names, employee names, …) or words that are important can be added to the recognition.

Specialized terms can be set up under: Technical > Audio > Specialized terms.

Further: Swiss and Polish numbers are now available for all accounts.

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