AI Phone Assistant for E-Commerce
Your store, always available.
Our AI phone assistant for e-commerce is an AI software solution that automatically answers, forwards, or directly responds to calls from customers, suppliers, and business partners. Every day, fonio uses its AI phone assistant to provide professional phone support to hundreds of small and medium-sized businesses. The AI phone assistant for e-commerce answers calls, handles order and shipping inquiries, and, in certain cases, transfers callers to customer support. This reduces the workload associated with routine tasks, such as processing returns or answering product questions.
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Zobacz, jak skonfigurujesz asystenta
w 100 sekund
Reviews from E-Commerce Businesses
As the store owner, I used to be on call practically around the clock because everyone had my personal cell number and would call me even after 8 p.m. about trivial matters. With fonio, I finally have a real end to my workday again, since the AI assistant professionally screens every call.
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Since we started using fonio, we no longer have to worry about being reachable, because the AI answers every call immediately and handles the initial details. We receive clean transcripts of the conversations and can call back at times that work for us. This makes us appear much more professional to customers, and we no longer miss a single opportunity to close a sale.
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Important information often ended up on illegible scraps of paper, or the voicemail box was simply full. fonio has put an end to the chaos by automatically and digitally recording caller names, callback numbers, and the reason for the call. The data is immediately available to the entire team, which greatly speeds up internal coordination.
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Every day, we were held up by the same standard questions about shipping times or return policies. We've trained fonio so that these questions can now be answered directly over the phone without a human agent having to pick up the call.
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As the store owner, I used to be on call practically around the clock because everyone had my personal cell number and would call me even after 8 p.m. about trivial matters. With fonio, I finally have a real end to my workday again, since the AI assistant professionally screens every call.
Since we started using fonio, we no longer have to worry about being reachable, because the AI answers every call immediately and handles the initial details. We receive clean transcripts of the conversations and can call back at times that work for us. This makes us appear much more professional to customers, and we no longer miss a single opportunity to close a sale.
Important information often ended up on illegible scraps of paper, or the voicemail box was simply full. fonio has put an end to the chaos by automatically and digitally recording caller names, callback numbers, and the reason for the call. The data is immediately available to the entire team, which greatly speeds up internal coordination.
Every day, we were held up by the same standard questions about shipping times or return policies. We've trained fonio so that these questions can now be answered directly over the phone without a human agent having to pick up the call.
What can the AI Phone Assistant do for E-Commerce?
The AI phone assistant for e-commerce can automatically take calls and handle inquiries, orders, and returns by accessing customers' shipping and order information. The AI phone assistant for e-commerce integrates seamlessly with CRM and shop systems like Shopify and WooCommerce.
Integration of Internal Systems
Thanks to the integration with internal systems, the smart phone assistant can answer questions about orders, returns, invoices, deliveries, subscriptions, and product availability, for example. The AI phone assistant for online stores is able to check availability, return status, and order information in real time and pass this information on to the caller.
Forwarding and Support Tickets
Our virtual phone assistant creates support tickets and forwards the caller to the right contact person for complex requests. For forwarding and support tickets, the smart assistant collects all the necessary caller information and passes it on to the responsible team member. Using our AI phone assistant in customer service also makes upselling and cross-selling of additional, relevant products possible.
Creation of Transcripts
Every call is recorded by the AI assistant and saved as a transcript in the dashboard for better traceability. If needed, the phone assistant sends a summary by email to management. The AI phone assistant sends invoices and order confirmations to the customer by email.
Advantages of Our AI Phone Assistant for E-Commerce
The main benefits of our AI phone assistant for online stores are its fast response time and 24/7 availability. Our AI phone assistant increases revenue for online stores, lowers support costs, and takes the load off the support team. GDPR compliance and multilingual support from our assistant lead to higher customer satisfaction.
Fast Response Time
The AI phone assistant for online stores has a fast response time, which is crucial for long-term customer loyalty. Customers expect an immediate reaction and quick communication on the phone without an annoying hold queue, where answers come without delay and information is available right away. A fast response time at an online store comes across as professional and reliable.
24/7 Availability
Our AI phone assistant ensures 24/7 availability for the online store, so customer service is available at night, on weekends, and on holidays too. 24/7 availability of customer service is especially important for online stores, since online shopping is possible around the clock and customers want to reach support at any time. Constant availability gives online retailers a competitive advantage, since it reduces cart abandonment and cancellations.
Increases Revenue
The AI phone assistant increases revenue for online stores, since it also provides answers outside of working hours. Our virtual phone assistant is able to advise customers individually, give product recommendations, and help with uncertainties, which increases the conversion rate. Many customers call online retailers because they have problems or questions about a product at checkout. Our assistant handles support 24/7, which lowers the abandonment rate and increases revenue.
Lowers Support Costs
Using our AI phone assistant lowers support costs for online stores, since the smart phone assistant costs less than hiring a customer service employee. The intelligent assistant creates cost efficiency in e-commerce, since no employees are needed for the customer hotline, no training costs are incurred, and you don't have to pay staff weekend surcharges, night shifts, or overtime.
Relieves the Support Team
Our AI-powered phone assistant relieves the support team, as it automates the handling of calls. With the AI assistant, employees have more time for strategically complex cases that require human judgment and expert knowledge. With our virtual phone assistant, employees have more time for daily business, while the AI takes care of natural conversations on the phone. The AI assistant achieves increased efficiency in customer support through this relief.
GDPR Compliant
The use of our AI-based phone assistant for e-commerce is GDPR-compliant, as we rely entirely on EU hosting. Customers' personal data is stored and processed only on servers within the EU. The main server of the AI phone assistant is located in Nuremberg, Germany. Data protection on the part of the virtual phone assistant increases customer trust as well as purchase intent and is a competitive advantage.
Multilingual
Our AI phone assistant for e-commerce is multilingual and can communicate with customers in more than 35 languages. Multilingualism is especially important for international customer communication. The AI assistant also understands dialects and is able to switch languages during the call to match the caller. Our AI phone assistant supports languages including German, English, French, and Dutch, among others.
Higher Customer Satisfaction
The digital phone assistant achieves higher customer satisfaction for online stores, as customers receive help immediately. Especially in e-commerce, many questions arise outside of service hours, and the AI phone assistant is able to provide all information directly. With personalized conversations, individualized advice, and 24/7 availability, customers have a better experience. Unlike human employees, the AI is never stressed, always friendly, and offers consistent service quality.
No Wait Times
With the implementation of the AI phone assistant for e-commerce, there are no more wait times in phone customer service. The intelligent assistant is able to handle 15 calls simultaneously, so no calls are missed. This parallel call handling by our AI-powered phone assistant is especially important during high call volumes, special sales, and the holiday season.
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fonio AI Phone Assistant for E-Commerce
AI assistant for customer communication and greater efficiency.
The fonio AI Phone Assistant for e-commerce revolutionizes customer communication and increases the efficiency of your online business. Thanks to modern artificial intelligence, the phone assistant for e-commerce enables personalized customer interactions and reduces the workload of customer service employees.
The AI assistant with intelligent speech processing.
With intelligent speech processing, our virtual phone assistant recognizes the context of the conversation and responds in real time, eliminating waiting times and sustainably improving the customer experience. In addition to optimizing service quality, the fonio AI Phone Assistant offers significant efficiency advantages for your e-commerce team.
The AI assistant automates routine tasks.
Routine tasks in customer support are automated by the fonio phone assistant, resources are used optimally, and your employees can focus on more complex activities. Thanks to easy integration into existing systems and the AI's continuous learning capability, your customer service remains up to date, reliable, and professional around the clock.
How much does the AI phone assistant for online shops cost?
The AI phone assistant for online shops costs €99 per month for solo use and €299 for team use. The Solo package at fonio is suitable for 1 to 20 calls per day and includes 1,000 free minutes per month. The Team package at fonio is suitable for 20 to 100 calls per day and includes 3,000 free minutes.
For enterprise e-commerce companies, we charge an individual monthly license with separate free minutes for the AI phone assistant. While the price of the virtual phone assistant is an investment, it pays off financially, as the costs are lower than personnel costs in the long term. The AI phone assistant for e-commerce is cheaper than additional support staff and more efficient than conventional telephone systems.
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