Volkswagen Gebrauchtfahrzeughandels & Service GmbH (VGSG) uses fonio.ai in its branches to improve telephone accessibility and efficiently automate customer inquiries. Unanswered calls are automatically forwarded to the AI. This ensures that no customer inquiry is lost.
“The use of voice agents is a key component of our AI strategy!” says Lars Nerenberg (Head of Business IT).
Its benefits are particularly evident outside of business hours. “This is a big advantage, especially on weekends.” “If someone sees an offer on Sunday, they can call right away,” says Christian Seitz (Head of the Hanover Branch). The AI answers questions, provides an initial consultation, and forwards the inquiry—including a summary—to the appropriate contact person.
Niklas Krüger (Head of Business Support) was particularly impressed by how quickly he could get started. “Within an hour, the first agent was ready for action.” After just a few weeks, end customers were already able to interact with the AI.
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