Fonio AI

What is an AI secretary?

Digital Telephone Assistant

An AI secretary is an intelligent digital telephone assistant that independently handles administrative tasks and professional customer service over the phone. An AI secretary answers all calls 24/7, records requests and forwards the call to the appropriate employee.

AI-powered secretary

Like a human secretary, the AI-powered secretary handles telephone reception in companies. After a brief greeting and introduction of the AI secretary, he asks for the reason for the call. Depending on the request, the virtual secretary forwards the caller to the appropriate department.

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How does the AI secretary work?

Let AI handle your calls

The AI secretary works by having the virtual assistant take over all incoming calls, understand them, and then perform the desired actions. The AI secretary uses speech recognition to record content, language understanding to grasp requests, and artificial intelligence to make decisions.

Define behavior and post-processing

When setting up the AI secretary, it is determined to which employee the AI should forward the caller for specific requests. The appropriate telephone numbers and their corresponding requests for forwarding calls are stored during the implementation of the AI-supported secretary.

No more missed calls

If the employee does not answer, the AI telephone secretary informs the caller and tells him that it will send the employee an email with the request. To send the email, the AI secretary requests at least the caller's full name and email address.

Seamlessly integrated into your infrastructure

A call forwarding system is set up from the company's main number to the AI number, so that the AI secretary answers the phone when it rings. With the AI secretary, calls are recorded in the first step, correctly assigned and forwarded appropriately.

Advantages of our AI secretary

The main advantages of our AI secretary are 24/7 availability, increased productivity through seamless inquiry response, and reliable call forwarding. Further advantages of our AI secretary include a competitive edge and precise call documentation. Additionally, our AI secretary enables call sorting, offers automated follow-up via email or SMS, increases customer satisfaction, and is multilingual. All the advantages of our AI secretary are listed in detail below.

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Call sorting

The AI secretary pre-sorts calls and processes requests according to urgency. Intelligent pre-sorting ensures that important calls are forwarded directly to the right people. Call forwarding ensures that callers always reach the appropriate person. If the responsible employee is currently unavailable, the AI secretary will send an email to them requesting a callback and clearly emphasizing the urgency of the matter.

Multilingual

Our AI secretary is multilingual and able to directly handle calls in foreign languages using automatic speech recognition. The AI secretary from fonio is proficient in more than 35 languages and is able to switch between these languages live during conversation, so that no multilingual staff is needed in the company. Languages available with our AI secretary include German, English, Portuguese, Italian and Russian.

Detailed documentation of the calls

The AI secretary meticulously documents calls by saving each conversation as a transcript for traceability. If the AI telephone secretary is unavailable, the most important information from the call will be sent by email to the responsible employee. To send an email to the employee, the intelligent assistant requests important information from the caller (e.g., name, surname, email address and request). With fonio's AI assistant, you can individually define which information should be extracted from the conversation.

Competitive advantage

Our AI secretary gives companies a competitive advantage because it brings strategic benefits. The speed and responsiveness of call answering, as well as 24/7 availability through the intelligent secretarial service, increase customer satisfaction. The increased efficiency and resource conservation achieved through the use of the AI secretary also ensure greater competitiveness for companies.

Increasing customer satisfaction

Implementing an AI secretary increases the company's customer satisfaction, as callers receive immediate answers to their problems. Conversations with the intelligent secretarial service are user-friendly, natural, and ensure optimal customer loyalty. Companies that use an AI secretary report noticeable improvements in customer service quality.

Reliable forwarding

An AI secretary ensures the reliable forwarding of calls, as it analyzes and understands the caller's request in real time using powerful language models and intelligent speech recognition technologies. Once the AI-powered secretary understands the caller's request, it acts proactively and automatically connects them to the appropriate employee. The forwarding rules can be easily defined for the AI secretary via a prompt.

Increases productivity

The use of our AI secretary increases productivity in the company, as it saves time and resources at reception as well as personnel costs. The AI telephone answering system increases the company's efficiency, as employees can focus on their main tasks and only accept calls that are relevant to them. Companies using fonio report saving up to 20 hours per week with our AI secretary.

24/7 availability

The AI secretary guarantees 24/7 availability for the respective company. An AI secretary is available 7 days a week and answers the phone even on vacation days, weekends, during lunch breaks and outside office hours. The constant support of the AI secretary relieves the burden on your team and promotes smooth customer contact.

Customer reviews

The following reviews show the feedback from our previous customers who were already very satisfied with our AI secretary.

My assistants save me at least the cost of a full-time employee. We receive the summary via email. Every call is answered; nothing gets lost anymore.

Stefan Jaklitsch

Real Estate Trust, Mag. Jaklitsch GmbH

Fonio enables 24/7 call center availability at a fraction of the cost of human labor.

Matthias Bartl

Medical practice of Dr. Matthias Bartl

Scheduling appointments, qualifying leads, forwarding them – all fully automated. Perfect integration into our CRM and calendar system. We no longer miss any customer calls.

Markus

PowUnity

I am not a developer, yet I was able to create a fully functional AI phone assistant in just over 30 minutes.

Moritz

IT services

#1 Software Tool des Jahres 2026

from over 10,000 companies

fonio AI Secretary

Over 2,000 customers trust fonio

We at fonio specialize in providing intelligent AI telephone assistants and AI secretaries, with over 2000 customers already using our AI assistant. Our goal is to relieve companies of all sizes of the burden of automated phone answering with our AI secretary, thus creating more time for what really matters.

Set up in minutes

To implement the fonio AI secretary, you first define an AI voice and formulate a greeting. The next step involves creating a prompt for the AI secretary, which lists the employees with their corresponding phone numbers for call forwarding, as well as the rules of conduct for the AI. Finally, the email addresses for the transcripts are recorded in the prompt in case the responsible employee does not answer the phone. Storing email addresses ensures seamless processing of all incoming calls.

No call goes unanswered.

The fonio AI secretary takes over calls for companies and acts like a real telephone operator. The fonio AI secretary can be set up in minutes and is suitable for any type of business. Our AI secretary is able to handle 15 calls simultaneously, so even during peak times there are no waiting times for callers.