• WhatsApp Human Takeover. Take over a WhatsApp conversation from the AI directly from the Conversations list.
• Calendar: Disable Rescheduling and Cancellation. Prevent callers from rescheduling or deleting appointments via the booking link.
• Baserow Integration.

• Conditional Start Messages. Set different start messages depending on whether a call is inbound or outbound.
• Conversation Flow Improvements for AI-Based Bookings. The flow for booking appointments via AI is smoother and more reliable.
• New French Voice.
• Layout Improvements. The platform interface has a refreshed layout.

• Mobile Netherlands numbers are now available. Use a Dutch mobile number for your assistant.
• The platform is now available in Dutch. The fonio interface can now be used in Dutch.
• New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, and full transcripts all accessible from a single view.

• New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, full transcripts, and call metadata all accessible from a single view.
  
  • Infinite scroll.
  • Inbox filters. Filter your inbox by agent, conversation type, and more.
  • Tag picker with inline create and color palette. Create and assign tags directly from the inbox without leaving the view.
  • Audio player: Listen to call recordings directly in the inbox.
  • Full transcript view with system events. Read complete call transcripts including system-level events.
  • Chat message history: View the full message history for chat conversations.
  • Detail metadata panels. Call and chat details are organized in collapsible side panels.
• Partner account switching. Partners can now switch directly into a referred company's account once access has been granted.
• Knowledge base UX improvements.

• WhatsApp AI is now available. Your assistant can be used for WhatsApp as well.
• Turn Detection Improvements. Your assistant is now better at detecting when a caller has finished speaking.
• Cal.com Integration Fixes for Chat Agents.

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• Google Sheets is now supported. You can now read or append rows to Google Sheets before, during and after the call.
• Prompting templates for WhatsApp are now available.
• Timezone fixed for calendar booking confirmations.

The new knowledge base is now available:

• Agents now learn and build up their knowledgebase themselves.
• Answers they figured out themselves can be corrected & approved.
• Questions they cannot answer will land in your inbox!

2-Factor Authentication is now available for

• Team plans
• and Partner plans

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• We now have public API documentation: https://app.fonio.ai/api/docs
• New integrations are live
  • eTermin
  • n8n
  • make
  • Airtable
  • Slack
• You can now define user-based call transfers with availability checks and notification email on absence.
  • The phone number automatically updates depending on the user.
• 2 Factor Authentication is now available.

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• You can now see the usage on the dashboard based on the subscription cycle instead of the month.
• Outbound campaigns now have pagination, search and filters.

• New variable plainTranscript can be used as in emails.
• Bug fix: call transfers or end_calls are no longer announced twice.

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This is new:

• voice for senior people ("Hilde")
• calendar booking window (how many days in advance can be booked)

What you can do with the fonio Scheduler:

• Directly integrate your Microsoft / Google Calendar
• Booking links so others can schedule an appointment with you based on your availability.
• Custom fields filled by AI
• Shared calendar fields

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• Our AI Assistant can handle calls in more than one language much better and switch between them more quickly.

• New version of turn detection with higher patience during dictations.
• Better guardrails and live moderation.

• Im linken Menü siehst du nun die Seite „Integrationen“. Hier kannst du Integrationswünsche äußern.