• Connect Stora, the self-storage management platform, so your phone assistant and WhatsApp chatbot can check unit availability and booking details during a conversation.
• Add it to your assistants, in the assistants tab, under "Integrations"

• UK & US English Accents. Your assistant now recognizes UK and US English separately, so callers hear the right accent for their region.
• personNumber Variable Added. You can now use personNumber when setting up your assistant's opening message.

• Phone Number Links in Emails: Phone numbers in fonio emails now link correctly, so tapping one opens your desktop or phone phone app.
• disconnectReason and audioLink Variables Restored: The disconnectReason and audioLink variables are available again for post-call actions.

• New US Voices. Two additional voices are now available for US numbers.
• KYC Process Can Now Be Restarted. A started KYC process can be cancelled and restarted by a different person.
• WhatsApp Display Name Fix. Display name changes made in the Meta Business Manager are now applied correctly.

• Set up a template message to notify yourself or a team member by WhatsApp after a call.
• For example, to flag an urgent request.

• WhatsApp Human Handover. You can now set your own rules for which topics (like billing or refunds) always get handed over to a human, with your team notified directly in the unified inbox.
• Startmessage & Webhook Variable Updates. Changes to contact or extraction fields now update automatically across all templates, instead of causing configuration issues.
• Improved Email Delivery.

‍

• Reseller Portal: Client Overage. Resellers can now let their clients purchase additional add-ons once they go over their plan limits.

• You can now block a contact. If you don't want calls from a number anymore, block it and future calls from that number are stopped.

• Outbound calls now require KYC (identity verification), a 2-minute process that unlocks outbound calling on fonio numbers. Existing customers have 2 weeks to complete it; new customers must complete it before making outbound calls.

• WhatsApp post-call actions are now available in alpha. Your agent can send you a WhatsApp message after a call, for example a summary of a missed call so you know to call back. This requires verifying your number first and is meant for internal communication, not customer-facing messages. Request early access at support@fonio.ai.
• Bookings are now possible from landline calls. Previously these were rejected because a verification SMS couldn't be sent to a landline. Now the booking is confirmed without it.
• Contacts are no longer created for landline calls that can be shared by multiple people.

• The search tool now live-fetches your configured website URLs for faster, more reliable answers.

• Improved voicemail detection. Outbound calls that reach voicemail or an IVR are now recognized in 2-3 seconds instead of 10+, and no longer get stuck in loops.

• 6 new Italian voices are now available.

• You can now disable interruptions entirely, not just for the start message. This helps in loud environments where unwanted interruptions could lead to bad conversations.
• Contacts feature UI simplified.

• Contacts now include a company field. First name, last name, and company name update automatically from higher-quality sources like typed input or documents, but stop updating once you import a contact via CSV or edit it manually.
• New voices for Dutch and Spanish are now available.

• WhatsApp agents can now interpret images.
• Failed transfer notification emails now include the caller's number.

• Contacts is rolling out. Fonio now remembers people who previously called or chatted, and uses that context in every future conversation.
• The fonio platform is now available in Spanish.
• New voices for the US are now available.
• Transcription accuracy improvements.
• Time slot suggestion fix.

• Booking reminders for calendars. Callers who book an appointment now receive a reminder ahead of time.
• Integration templates now include summary, conversation ID, and conversation link fields.
• Spanish voice (Marta) is now available.
• WhatsApp conversations now store media, such as images.
• Integration for Stora.

• WhatsApp Human Takeover. Take over a WhatsApp conversation from the AI directly from the Conversations list.
• Calendar: Disable Rescheduling and Cancellation. Prevent callers from rescheduling or deleting appointments via the booking link.
• Baserow Integration.

• Conditional Start Messages. Set different start messages depending on whether a call is inbound or outbound.
• Conversation Flow Improvements for AI-Based Bookings. The flow for booking appointments via AI is smoother and more reliable.
• New French Voice.
• Layout Improvements. The platform interface has a refreshed layout.

• Mobile Netherlands numbers are now available. Use a Dutch mobile number for your assistant.
• The platform is now available in Dutch. The fonio interface can now be used in Dutch.
• New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, and full transcripts all accessible from a single view.

• New Inbox. Calls and chats are now in one place - with filters, tags, audio playback, full transcripts, and call metadata all accessible from a single view.
  
  • Infinite scroll.
  • Inbox filters. Filter your inbox by agent, conversation type, and more.
  • Tag picker with inline create and color palette. Create and assign tags directly from the inbox without leaving the view.
  • Audio player: Listen to call recordings directly in the inbox.
  • Full transcript view with system events. Read complete call transcripts including system-level events.
  • Chat message history: View the full message history for chat conversations.
  • Detail metadata panels. Call and chat details are organized in collapsible side panels.
• Partner account switching. Partners can now switch directly into a referred company's account once access has been granted.
• Knowledge base UX improvements.

• WhatsApp AI is now available. Your assistant can be used for WhatsApp as well.
• Turn Detection Improvements. Your assistant is now better at detecting when a caller has finished speaking.
• Cal.com Integration Fixes for Chat Agents.

‍

• Google Sheets is now supported. You can now read or append rows to Google Sheets before, during and after the call.
• Prompting templates for WhatsApp are now available.
• Timezone fixed for calendar booking confirmations.

The new knowledge base is now available:

• Agents now learn and build up their knowledgebase themselves.
• Answers they figured out themselves can be corrected & approved.
• Questions they cannot answer will land in your inbox!

2-Factor Authentication is now available for

• Team plans
• and Partner plans

‍

• We now have public API documentation: https://app.fonio.ai/api/docs
• New integrations are live
  • eTermin
  • n8n
  • make
  • Airtable
  • Slack
• You can now define user-based call transfers with availability checks and notification email on absence.
  • The phone number automatically updates depending on the user.
• 2 Factor Authentication is now available.

‍

• You can now see the usage on the dashboard based on the subscription cycle instead of the month.
• Outbound campaigns now have pagination, search and filters.

• New variable plainTranscript can be used as in emails.
• Bug fix: call transfers or end_calls are no longer announced twice.

‍

This is new:

• voice for senior people ("Hilde")
• calendar booking window (how many days in advance can be booked)

What you can do with the fonio Scheduler:

• Directly integrate your Microsoft / Google Calendar
• Booking links so others can schedule an appointment with you based on your availability.
• Custom fields filled by AI
• Shared calendar fields

‍

• Our AI Assistant can handle calls in more than one language much better and switch between them more quickly.

• New version of turn detection with higher patience during dictations.
• Better guardrails and live moderation.

• Im linken Menü siehst du nun die Seite „Integrationen“. Hier kannst du Integrationswünsche äußern.

• L'interface utilisateur du fonio peut désormais également être utilisée sur Anglais être utilisé.
• Vous pouvez trouver le réglage ci-dessous : Compte → langue

‍

• Amélioration significative de Identifier des réponses courtes et demandes de renseignements chez réponses incompréhensibles de l'appelant.

‍

Les numéros Fonio sont maintenant disponibles trois autres pays disponible :

• 🇮🇹 italie (+39 0473)
• 🇫🇷 france (+33 9)
• 🇬🇧 royaume-uni (+44 33)

• L'IA interrompt désormais moins la personne pendant qu'elle parle et réagit plus rapidement lorsque la personne a fini de parler

‍

À partir de maintenant, vous pouvez Mode de paiement et Adresse de facturation Il est facile de le personnaliser vous-même.

Pour ce faire, rendez-vous sur : Paiements → Modes de paiement → Portail de paiement ouvert

• Les messages statiques (« Quelqu'un d'autre est connecté » ou « La durée maximale de l'appel a été atteinte ») sont désormais traduits dans la langue actuelle.
• Les modèles d'invite sont désormais traduits dans la langue actuelle de l'assistant lors de leur insertion.

‍

• Les outils et le post-traitement peuvent désormais être dupliqués.
• Un assistant peut désormais avoir plusieurs numéros de téléphone.
  
  • Idéal pour les scénarios dans lesquels le même assistant devrait être disponible dans différents pays
  • (PS : nous avons maintenant aussi des numéros suisses !)
• Un numéro peut désormais être attribué à différents assistants pour les appels entrants et sortants.
  
  • Parfait pour les cas d'utilisation où un rappel vers un appel sortant doit être traité de manière très différente (pour les différences mineures, notre Guidons la logique est utilisée).

‍