LIM-MANAGEMENT GmbH is a professional property management company that manages numerous residential and commercial properties. Their commitment is to provide the highest quality of service, efficiency, and customer satisfaction.
“With fonio, we fully automated our entire call routing process in no time. Every call is reliably captured and intelligently forwarded to the responsible staff member—even outside of office hours, in written form. This saves us hours of work every single day and significantly increases satisfaction among tenants and property owners.”
More than 100 calls a day from tenants, landlords, prospective tenants, or contractors regularly overwhelmed the team. Manual call transfers led to delays and dissatisfied callers. Since the launch of fonio, an AI-powered phone assistant has been handling all incoming calls:
Requests are automatically recorded, assigned to the correct property, and forwarded directly to the appropriate staff member. This way, no call goes unanswered, even outside business hours. Result: a noticeable reduction in workload, more efficient processes, and greater satisfaction on all sides.
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