AI Phone Assistant for Hotels

24/7 available for your guests

Immediately relieves your reception

Ready to go in minutes

Our AI Phone Assistant for hotels automatically answers calls, reliably takes reservations, and responds to guest inquiries.

...

The AI Phone Assistant for Hotels is an AI-powered hotel agent that provides round-the-clock support to callers over the phone, thereby optimizing guest communication.

Our AI Phone Assistant for hotels relieves hotel staff and gives them more time to personally attend to guests on site without compromising on service quality. The AI Phone Assistant by fonio ensures that no calls or bookings are missed by being available 24/7 for guests and callers on the phone.

An AI-based Phone Assistant for the hotel industry acts like a human concierge and conducts natural conversations on the phone. The smart assistant is always friendly as well as competent and ensures higher booking numbers thanks to its constant availability.

Our AI Phone Assistant is suitable for all types of hotels, whether 5-star, 4-star, or 3-star hotels. The use of our AI Phone Assistant for hotels is helpful for all types of accommodations, such as vacation apartments, vacation homes, motels, inns, and wellness hotels.

[Script Text]

Create your own AI now Book a demo

Oops! Something went wrong. Refresh the page!

Works with, among others

Reviews from Hotels

Eleni Karas
‍Boutique Hotel

"We had a problem because the receptionist kept having to answer the phone during check-in." That was rude to the guest standing right in front of you. "Fonio now handles the standard questions (parking, breakfast hours)."

Marc-André Lefebvre
‍Reception Manager

"Our front desk is unstaffed after 10 p.m." In the past, those were missed bookings. Now it's AI's turn. The setup went quickly; it was done in an hour. You have to invest some time at the beginning to make sure the FAQ is properly populated. "Now everything's running like clockwork."

Annika Jensen
‍Guesthouse

"I do almost everything here by myself. When I'm boiling eggs or cleaning the room, I can't answer the phone. fonio collects the requests, and I can see everything organized in the app. Great value for money."

Matteo Bernardi
‍Business Hotel

"The integration into our system went smoothly." One minor drawback: When it comes to complex rebookings, the system reaches its limits and has to redirect the user. "But for 80% of calls, it's the perfect solution."

What can the AI Phone Assistant do for Hotels

Handles Booking Requests & Views CRM

The AI Phone Assistant for hotels can take booking requests, make reservations, schedule appointments, and answer frequent guest inquiries. The AI-based Phone Assistant is able to view the hotel's internal CRM system during the conversation if it is linked to it.

...

Answers the Phone & Processes Calls

The AI Phone Assistant for the hotel industry answers the phone, understands the caller's request, and processes calls automatically. Upon request, the AI-supported phone assistant makes room reservations for the hotel by checking room availability in real time and passing this information on to the caller.

...

Handles Table & Spa Reservations

If necessary, the AI Phone Assistant can take care of table reservations at the hotel or book spa treatments. After the conversation, the AI sends a booking confirmation to the guest via text message or email. It is essential that the AI Phone Assistant has access to the property management system (PMS) and the hotel's calendar so that it can make direct bookings and reservations.

...

Answers Guest Questions 24/7

AI in the hotel industry answers recurring questions from callers, such as those about prices, check-out times, directions, or available parking. When implementing the AI Phone Assistant, it must be provided with sufficient information about the hotel and its services so that the AI can respond to all guest questions.

...

Forwards Calls or Organizes Callbacks

If the call concerns a complex issue or a callback request, the AI-supported phone assistant forwards the call to the appropriate employee. If the responsible employee is currently unavailable, the AI sends a message to that employee or to the appropriate hotel department so that the guest can be called back as quickly as possible.

...

Get started now

Advantages of our AI Phone Assistant for Hotels

The advantages of our AI Phone Assistant for hotels are that no more calls are missed, the guest experience is improved,

and there are no waiting loops. Our AI Phone Assistant for hotels is available in over 35 languages, suitable for any telephone system, and ready to use within minutes.

All the advantages of our AI Phone Assistant for hotels are presented in detail below.

...

No More Calls Are Missed

With the use of an AI Phone Assistant, no more calls are missed at the hotel, as the accommodation is continuously available thanks to AI. The AI Phone Assistant takes all calls at night and outside reception hours, which is particularly helpful with a staff shortage and during peak times. With a virtual Phone Assistant 24/7 availability is made possible for hotels, without the need for additional staff.

...

Improves the Guest Experience

An AI Phone Assistant in the hotel industry improves the guest experience. Guests can use AI to book spa treatments, a table, room service, or other services directly over the phone. The intelligent assistant can provide information about the respective city, sights, or activities in the vicinity. AI-based Phone Assistants offer guests personalized service and provide quick as well as accurate answers to their questions.

...

Prevents Waiting Loops

The AI Phone Assistant for hotels prevents waiting loops, as it answers calls immediately. Our AI Phone Assistant is capable of handling 15 AI calls simultaneously, ensuring that every call is processed quickly and reliably. The intelligent phone assistant is equally responsible for callers and guests of the hotel, ensuring that all callers are satisfied.

...

Available in Over 35 Languages

The AI Phone Assistant for hotels is available in over 35 languages, ensuring smooth communication for all callers. Our digital phone assistant responds in real time to the caller's language, answers in the desired language, and can even change languages mid-conversation if necessary. The AI Phone Assistant offers consistently high quality conversations in every language and enables multilingual guest communication by telephone in English, Spanish, German, Dutch, and other languages.

...

Suitable for any Telephone System

Our AI Phone Assistant is suitable for any telephone system. We provide each customer with a phone number for the AI Phone Assistant in the hotel, which is then either forwarded to the existing phone number or added to the SIP trunk number. The AI-controlled phone assistant allows for seamless integration into the hotel's internal phone system, eliminating the need for expensive upgrades or technical adjustments.

...

Writes Transcripts of Phone Calls

The AI telephone assistant for hotels writes transcripts of phone calls to improve the traceability of conversations. If necessary, the AI sends a summary of the conversation after each call via email so that the responsible person at the hotel is aware of new bookings and reservations. With the transcripts and summaries provided by the AI Phone Assistant, there is no need for manual post-processing of calls in hotels.

...

Data Protection Compliant

Our AI Phone Assistant for hotels is 100 % data protection compliant, as our main server is located in Nuremberg, Germany. The AI-based phone assistant complies with the GDPR to protect guest information and ensure secure data processing. Upon request, we will delete all data stored by the AI Phone Assistant from the respective hotel.

...

Seamless integration with your PMS and reservation systems

Thousands of possibilities through native integrations or APIs.

Let us handle the setup

Which Hotels
is our AI Phone Assistant Suitable for?

Our Phone Assistant is fitting for small and large hotels as well as city hotels and remote hotels.

Sounds like a human receptionist.

"
"

5-Star Hotels

Our AI Phone Assistant is ideal for 5-star hotels, allowing guests to contact it with questions about limousine services, restaurant reservations in gourmet restaurants, or private tours. Guests in 5-star hotels expect first-class service, speed, and a high degree of personalization. The AI Phone Assistant for 5-star hotels is always available, conveying a feeling of absolute reliability and luxury service.

4-Star Hotels

The AI Phone Assistant is suitable for 4-star hotels to answer questions about different room categories, potential wellness areas, or half board options. In most cases, 4-star hotels focus on high-quality and good value for money, which is supported by an AI Phone Assistant for 4-star hotels with a personalized telephone service.

3-Star Hotels

Our AI Phone Assistant is ideal for 3-star hotels to help meet guests' needs for reliability and basic comfort. For example, an intelligent phone assistant responds to inquiries about check-in times, pet policies, room amenities, and available breakfast buffets. The AI Phone Assistant for 3-star hotels takes care of routine tasks, allowing staff to focus on personal guest contact on site.

Wellness Hotels

An AI Phone Assistant is ideal for wellness hotels, answering guests' questions about massage services, room categories with hot tubs, or wellness packages. Call volumes are particularly high at wellness resorts or during retreat weekends. The AI Phone Assistant for wellness hotels takes room bookings or reservations for spa treatments and beauty treatments.

Vacation Rentals

The AI Phone Assistant is suitable for vacation rentals to provide guests with information in advance about the details of the apartment's amenities, final cleaning costs, as well as arrival and departure information. Vacation rental owners are not always reachable by phone, especially in the case of privately run vacation rentals. An AI Phone Assistant for vacation rentals ensures that guests receive answers at any time, even in the event of late arrivals or questions during their stay.

Vacation Homes

An AI Phone Assistant is ideal for vacation homes, taking over reception duties and providing continuous guest support. Guests often want to know whether the vacation home has a garden, terrace, barbecue facilities, pool, sauna, or fireplace. A virtual assistant provides this information about the vacation home immediately. The AI Phone Assistant for vacation homes takes care of booking management for the home as well as telephone service before and during the guests' stay.

Motels

The AI Phone Assistant is suitable for motels, answering guests' questions on the phone about parking spaces directly in front of their rooms, proximity to the highway, and gas stations in the area. Motels often operate with a small staff, in most cases without a permanently staffed reception desk. The AI Phone Assistant for motels is available around the clock to ensure availability for motel guests who arrive late in the evening or at night.

Inns

Our AI phone assistant is ideal for inns, providing reliable information about the inn over the phone, ensuring direct booking, and offering local recommendations. Many inn guests are interested in regional cuisine, dinner at the inn, and breakfast times. The AI Phone Assistant for inns reliably communicates these details and provides tips on local specialties.

Ready to go in under 10 minutes.

100% no-code!

Create your AI assistants

Select voice, language, and a welcome message.

Define behavior and tasks

Configure what your AI assistant handle for you.

Let your AI answer the phone

Your AI is immediately reachable through its fonio phone number

Frequently Asked Questions

Can the AI be customized for my hotel?

The fonio AI phone assistant for hotels is a smart, powerful communication solution for the hospitality industry. With our AI phone assistant, it is possible to fully tailor it to the needs of the hospitality industry, as the voice, guest interactions, and behavior guidelines can all be customized .

How human does the AI sound and behave?

Our AI phone assistant answers calls, handles inquiries with a customer-first approach, and creates a friendly, professional atmosphere that enhances the customer experience. The AI-powered phone assistant prevents missed calls and, as a result, potential missed bookings.

Thanks to its intelligent speech recognition, the smart assistant adapts flexibly to the different conversational styles of hotel guests.

How complicated is it to set up the AI?

The fonio AI phone assistant for hotels is up and running in just a few minutes and requires no complicated installation or lengthy training. With the fonio phone assistant, hotels can reduce wait times for their guests, optimize phone support, and lighten the workload for on-site staff.