The AI phone assistant for car dealerships

State-of-the-art telephone automation

More appointments without the stress of staffing

Relief from phone calls starting on day one

uses AI and speech recognition to automatically answer calls and improve the dealership’s availability.

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Our AI phone assistant for car dealerships primarily handles customer service calls and appointment scheduling.

The digital phone assistant is always available and conducts natural-sounding conversations with callers. With our AI phone assistant, all calls at the dealership are handled automatically, significantly reducing the workload on the team, as employees can once again focus more on tasks such as sales conversations and providing in-person customer service.

An AI phone assistant in the automotive industry ensures that customer inquiries are reliably handled around the clock and efficiently addressed. The AI-powered assistant streamlines service processes, thereby increasing customer satisfaction and enhancing the dealership’s reputation.

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Reviews of car dealerships and auto repair shops

Lukas Novak
‍Service Consultant

"In the mornings between 8 and 11 o'clock, this place used to be packed. Fonio now answers 90% of calls. "Yeah, if a customer speaks with a really strong Bavarian accent, it can be a bit of a hassle, but at least I can finally finish writing up an order without the phone ringing every two minutes."

Marek Kowalski
‍Workshop Manager

"40% of our emergencies used to come in after 6 p.m. – and no one ever called us back." Fonio will clear this up right away. "Entering our price list was also really quick."

Alba Ferrero
‍Sales Manager

"I don't use my cell phone during test drives." Fonio collects the data and sends me a clear summary via email. "If you listen closely, you can still tell it's an AI, but customers don't care."

Sören Lundgren
‍Home

"Even integrating it into our 20-year-old DMS system was possible thanks to fonio."

Benefits of Our AI Phone Assistant for Car Dealerships

The benefits of our AI phone assistant for car dealerships include 24/7 availability, increased efficiency, and the ability to automatically schedule appointments.
The AI phone assistant for car dealerships reduces the workload on staff and eliminates wait times.

All the benefits of our AI phone assistant for car dealerships are detailed below.

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Available 24/7

With the AI phone assistant, the dealership is available around the clock, as the assistant answers calls 24/7. When the AI-powered assistant is in use, callers can reach the dealership even outside of business hours, as well as during holidays or when staff are absent due to illness. Calls to the dealership are answered immediately by the AI phone assistant, without incurring additional staffing costs.

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Increases efficiency

An AI phone assistant boosts efficiency at the car dealership by handling calls quickly and automatically. Thanks to the intelligent assistant, the caller’s questions are answered in real time over the phone, internal processes at the dealership are optimized, and requests for callbacks are recorded and fulfilled. The AI telethon assistant boosts efficiency, particularly in the areas of process automation and customer service.

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Automatic scheduling

Our AI phone assistant handles automatic appointment scheduling at car dealerships, as it is capable of booking and rescheduling appointments and removing canceled appointments from the calendar. The AI phone assistant automatically checks availability, workshop capacity, and the time required for the appointment, and then schedules the appropriate appointment with the caller. When scheduling appointments, the AI takes into account the duration of the service, the availability of lifts at the time, and staffing levels.

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Reduces the workload on staff

Using an AI phone assistant at car dealerships reduces the workload on staff, as employees no longer have to answer calls and are interrupted less often by ringing phones. The AI phone assistant allows service advisors and sales teams to focus on providing personalized advice, closing sales, and delivering overall customer service at the dealership, which reduces stress in day-to-day operations.

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No waiting on hold

With the implementation of the AI phone assistant at the car dealership, there are no more hold times on the phone. The digital phone assistant can handle 15 calls at once, ensuring that the dealership’s line is never busy and that customers don’t have to wait. Incoming calls at the car dealership are answered immediately by the AI phone assistant, and the caller's request is handled right away.

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Highly customizable

The AI phone assistant offers a high degree of customization for individual dealerships, as the AI can be tailored to each brand. With our AI phone assistant, for example, you can customize the welcome message, voice, languages, tone, and style to suit your needs. In the AI phone assistant's prompt, the AI's behavior is defined using templates and custom specifications.

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GDPR-compliant

The use of our AI phone assistant for car dealerships is GDPR-compliant, as all data is securely stored on servers in Germany. Our Terms and Conditions include a data processing agreement in accordance with the GDPR, which confirms that sensitive data is processed in compliance with EU regulations. The AI phone assistant for the automotive industry stores only the data that is truly necessary; if needed, it immediately deletes all previously stored information.

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Improves customer service

The AI phone assistant improves customer service in the automotive industry, as the dealership is available 24/7 and callers receive a quick and reliable response to their inquiries. The voice of the AI phone assistant for the automotive industry sounds friendly and can be personalized so that it is always tailored to individual customer needs. The better the phone service at the car dealership, the higher customer satisfaction is.

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Maximizes availability

The AI phone assistant for car dealerships can answer calls on its own and speed up response times. Our AI phone assistant for car dealerships is available 24/7 to answer questions about the dealership, specific vehicles, contracts, prices, and services.

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Coordinates workshop appointments

The smart assistant for car dealerships identifies customer concerns and service requests, takes orders—for example, for replacement parts —and handles appointment scheduling. The AI phone assistant can handle scheduling appointments for test drives, vehicle inspections, sales consultations, the purchase of new or used cars, and tire changes.

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Qualified prospects

To schedule appointments and answer questions, the AI phone assistant is linked to the dealership management system, the CRM system, and the dealership’s internal calendar. The AI-powered assistant collects key contact information and details about specific models of interest, ensuring that the most important information is gathered before the appointment so that the assigned representative is fully prepared for the meeting.

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Ensures service quality

Our AI phone assistant for the automotive industry transfers calls to the appropriate service representative or schedules a callback for complex inquiries when human expertise is needed to address the caller’s issue. After each phone call, a transcript of the conversation is available in the dashboard. A summary will be sent via email or text message so that the dealership management can review the key information.

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Frequently Asked Questions

How does fonio make my team's day-to-day work at the dealership easier?

The fonio AI phone assistant for car dealerships optimizes customer communication over the phone. The smart phone assistant is available around the clock, reliably answers calls, addresses frequently asked questions, and significantly lightens the team’s workload in the day-to-day operations of the dealership.

Specifically, what tasks does AI handle for my clients?

Designed specifically to meet the needs of car dealerships, the phone assistant understands natural language and responds in a friendly, precise, and brand-appropriate manner. Our AI phone assistant from fonio handles scheduling appointments for services and test drives, provides information on opening hours and vehicle availability, and systematically records customer inquiries.

How does Fonio fit into my existing processes?

Our fonio AI phone assistant integrates seamlessly into your dealership’s existing systems, operates in compliance with data protection regulations, and can intelligently forward calls to your team as needed. With the smart phone assistant, no calls to the dealership go unanswered even outside of business hours; customers are satisfied, there are no wait times on the phone, and the service team has more time to focus on what matters most.