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The AI phone assistant for hotels

Available 24/7 for your guests
Reduces your front desk phone stress
Set up in minutes

Our AI phone assistant for hotels automatically answers calls, takes reservations, and responds to guest inquiries.

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The AI Phone Assistant for Hotels is an AI-powered hotel agent that provides round-the-clock support to callers over the phone, thereby optimizing guest communication.

Our AI phone assistant for hotels reduces the workload on hotel staff, giving them more time to provide personalized service to guests on-site without compromising service quality. Fonio's AI phone assistant ensures that no calls or bookings are ever missed by being available 24/7 to answer the phone for guests and callers.

An AI-powered phone assistant for the hospitality industry acts like a human concierge and conducts natural conversations over the phone. The smart assistant is always friendly and knowledgeable, and its constant availability helps drive up booking numbers.

Our AI phone assistant is suitable for all types of hotels, whether 5-star, 4-star, or 3-star. Our AI assistant for hotels is ideal for all types of accommodations, including vacation rentals, vacation homes, motels, inns, and wellness hotels.

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Hotel reviews
Eleni Karas
‍Boutique Hotel

"We had a problem because the receptionist kept having to answer the phone during check-in." That was rude to the guest standing right in front of you. "Fonio now handles the standard questions (parking, breakfast hours)."

Marc-André Lefebvre
‍Reception Manager

"Our front desk is unstaffed after 10 p.m." In the past, those were missed bookings. Now it's AI's turn. The setup went quickly; it was done in an hour. You have to invest some time at the beginning to make sure the FAQ is properly populated. "Now everything's running like clockwork."

Annika Jensen
‍Guesthouse

"I do almost everything here by myself. When I'm boiling eggs or cleaning the room, I can't answer the phone. fonio collects the requests, and I can see everything organized in the app. Great value for money."

Matteo Bernardi
‍Business Hotel

"The integration into our system went smoothly." One minor drawback: When it comes to complex rebookings, the system reaches its limits and has to redirect the user. "But for 80% of calls, it's the perfect solution."

Benefits of Our AI Phone Assistant for Hotels

The benefits of our AI phone assistant for hotels include no more missed calls and an improved guest experience ...

will be processed, and no queues will form. Our AI phone assistant for hotels is available in over 35 languages, compatible with any phone system, and ready to use in just a few minutes.

All the benefits of our AI phone assistant for hotels are detailed below.

No calls will be missed

With the use of an AI phone assistant, the hotel will no longer miss any calls, as the property is always available thanks to the AI. The AI phone assistant handles all calls at night and outside of reception hours, which is particularly helpful during staff shortages and peak times. A virtual receptionist service ensures 24/7 availability for hotel operations without the need for additional staff.

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Enhances the guest experience

An AI-powered phone assistant in the hospitality industry enhances the guest experience. Guests can book spa treatments, a table, room service, or other services directly by phone. The smart assistant can provide information about a specific city, local attractions, or nearby activities at  . AI-powered phone assistants offer guests personalized service and provide quick and accurate answers to their questions.

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Prevents hold times

The AI phone assistant for hotels eliminates wait times by answering calls immediately. Our AI phone assistant can handle 15 calls simultaneously, ensuring that every call is answered quickly and reliably. The intelligent phone assistant thus handles calls from both hotel guests and external callers, ensuring that all callers are satisfied.

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Speaks over 35 languages

The AI phone assistant for hotels is available in over 35 languages, ensuring smooth communication for all callers. Our digital phone assistant responds in real time to the caller's language, answers in the desired language, and can even switch languages mid-conversation if necessary. The AI phone assistant delivers consistently high quality in every language and enables multilingual guest communication over the phone in German, English, Spanish, and Dutch, among other languages.

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Suitable for any phone system

Our AI phone assistant is compatible with any phone system. We provide each customer with a phone number for the AI phone assistant at the hotel, which is then either forwarded to their existing phone number or routed to the SIP trunk number. The AI-powered phone assistant integrates seamlessly with the hotel's internal phone system, eliminating the need for costly upgrades or technical modifications.

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Transcribe the calls

The AI phone assistant for the hotel generates transcripts of calls to improve the traceability of conversations. If necessary, the AI also sends a summary of the call after each conversation so that the appropriate person at the hotel is aware of new bookings and reservations. With the transcripts and summaries provided by the AI phone assistant, there is no need for manual follow-up on calls in hotel operations.

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Compliant with data protection regulations

Our AI phone assistant for hotels is 100% compliant with data protection regulations, as our main server is located in Nuremberg, Germany. The AI-powered phone assistant complies with the GDPR to protect guest information and ensure secure data processing. Upon request, we will delete all data that the AI phone assistant has stored for the respective hotel.

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Here's what the AI phone assistant can do for hotels

Processes booking requests & views CRM

The AI phone assistant for hotels can take booking requests, make reservations and schedule other appointments, and answer common guest inquiries. The AI-powered phone assistant can access the hotel's internal CRM during a call if it is linked to it

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& understands and is handling the matter

The AI phone assistant for the hospitality industry answers calls, understands the caller's request, and handles the calls automatically. Upon request, the AI-powered phone assistant can make room reservations for the hotel by checking room availability in real time and providing this information to the caller.

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Handles and confirms restaurant and spa reservations, for example

If needed, the AI phone assistant can also handle table reservations at the hotel or book spa treatments. After the conversation, the AI sends a booking confirmation to the guest via text message or email. It is essential that the AI phone assistant have access to the PMS (Property Management System) and the internal calendar so that it can process direct bookings and reservations.

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Answers guest questions around the clock

AI in the hospitality industry answers callers' frequently asked questions, such as those regarding rates, check-out times, directions, or available parking. When implementing the AI phone assistant, sufficient information about the hotel and its services is provided to ensure that the AI is able to respond to all guest inquiries.

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Forward or schedule callbacks

If the call involves complex issues or a request for a callback, the AI-powered phone assistant will transfer the call to the appropriate staff member. If the employee in charge is currently unavailable, the AI will send a message to that employee or to the relevant hotel department so that the guest can be called back as soon as possible.

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Seamless integration with your PMS and reservation systems

Thousands of possibilities through native integrations or APIs.

For which hotels
is our AI phone assistant suitable?

Our telephone answering service is suitable for small and large hotels, as well as city hotels and remote hotels.

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Sounds like a human receptionist.

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5-star hotels

Our AI phone assistant is ideal for 5-star hotels, allowing guests to contact it with questions about limousine service, reservations at gourmet restaurants, or private tours. Guests in this segment expect first-class service, speed, and a high degree of personalization. The AI phone assistant for 5-star hotels is therefore always available, conveying a sense of absolute reliability and luxurious service.

4-star hotels

The AI phone assistant is designed for 4-star hotels to answer questions about different room categories, potential wellness facilities, or half-board options. In most cases, 4-star hotels focus on offering high quality combined with good value for money, a goal that an AI phone assistant for 4-star hotels supports by providing personalized telephone service.

3-star hotels

Our AI phone assistant is ideal for 3-star hotels, helping them meet guests' expectations for reliability and basic comfort. For example, a smart phone assistant can answer questions about check-in times, pet policies, room amenities, and breakfast buffets. The AI phone assistant for 3-star hotels handles routine tasks, freeing up staff to focus on personal guest interactions on-site.

Wellness hotels

An AI phone assistant is ideal for wellness hotels to answer guests' questions about massage services, room categories with a hot tub, or wellness packages. The volume of calls is particularly high at wellness resorts or during retreat weekends. The AI phone assistant for wellness hotels takes room bookings and reservations for spa treatments and beauty services.

Vacation Rentals

The AI phone assistant is ideal for vacation rentals, as it can provide guests with advance information on topics such as the apartment’s amenities, final cleaning fees, and check-in and check-out details. Vacation rental owners aren't always available by phone, especially when it comes to privately managed vacation rentals. An AI phone assistant for vacation rentals ensures that guests get answers at any time, even for late arrivals or questions during their stay.

Vacation homes

An AI phone assistant is ideal for vacation homes, as it can handle reception duties and provide round-the-clock guest support. Guests often want to know if the vacation home has a garden, a patio, barbecue facilities, a pool, a sauna, or a fireplace. A virtual assistant provides this information about the vacation home immediately. The AI phone assistant for vacation homes handles both the property's booking management and telephone support before and during guests' stays.

Motels

The AI phone assistant is designed for motels to help answer guests' questions over the phone—for example, about parking spaces right outside their rooms, proximity to the highway, and nearby gas stations. Motels often operate with a small staff and, in most cases, do not have a staffed front desk. The AI phone assistant for motels is available 24/7 to ensure that motel guests arriving late at night or in the early hours of the morning can still check in.

Inns

Our AI phone assistant is ideal for inns and guesthouses, providing reliable information about the establishment over the phone, facilitating a straightforward direct booking process, and offering local recommendations. Many guests at the inn are interested in the regional cuisine, dinner at the inn, and breakfast hours. The AI phone assistant for inns reliably shares this information and offers recommendations for local specialties.

Ready to go in under 10 minutes.

100% no-code!

01

Create your AI assistants

Select voice, language, and a welcome message.

02

Define behavior and tasks

Configure what your AI assistant handle for you.

03

Let your AI answer the phone

Your AI is immediately reachable through its fonio phone number

Frequently Asked Questions

Can the AI be customized for my hotel?

The fonio AI phone assistant for hotels is a smart, powerful communication solution for the hospitality industry. With our AI phone assistant, it is possible to fully tailor it to the needs of the hospitality industry, as the voice, guest interactions, and behavior guidelines can all be customized .

How human does the AI sound and behave?

Our AI phone assistant answers calls, handles inquiries with a customer-first approach, and creates a friendly, professional atmosphere that enhances the customer experience. The AI-powered phone assistant prevents missed calls and, as a result, potential missed bookings.

Thanks to its intelligent speech recognition, the smart assistant adapts flexibly to the different conversational styles of hotel guests.

How complicated is it to set up the AI?

The fonio AI phone assistant for hotels is up and running in just a few minutes and requires no complicated installation or lengthy training. With the fonio phone assistant, hotels can reduce wait times for their guests, optimize phone support, and lighten the workload for on-site staff.

Let AI handle your calls.

Try fonio.ai yourself and experience how our AI phone assistant automates your calls and relieves your team – simply, efficiently and around the clock.