Add-on
Your Assistant
Now also available on
Advantages
The same assistant, on WhatsApp.
No new setup, no second tool. You can add WhatsApp to your existing assistant in just a few minutes.
Always available.
Customers who don't want to call can write. Your assistant responds 24/7.
Issues are resolved, just as they were over the phone.
Schedule appointments, send emails, enter data. Right from the WhatsApp chat.
Price
Included in every Fonio plan.
After that, €79/month for 800 conversations.
Here's how it works
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Activate add-on
Activate WhatsApp in your fonio account with just one click.
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Connect WhatsApp Business
Link your existing WhatsApp Business number, or use your fonio number.
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Configure assistants
Prompt, Knowledge Base, Integrations. Everything as usual—now available on WhatsApp, too.
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Test
Via "Test Chat" directly in fonio.
Use Cases
FAQ Automation
Instant answers to questions about opening hours, prices, product information, and frequently asked questions.
Appointment scheduling
via WhatsApp. Customers book directly through the chat.
Lead Qualification
Gathers initial information.
24/7 support
Handle and forward inquiries received outside business hours.
Order Processing & Inquiry Handling
Record and process inquiries directly in the chat.
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Is the WhatsApp add-on free?
Every fonio plan includes 1 WhatsApp number and 10 conversations per month for free. You get an unlimited number of agents.
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What happens if I exceed the 10 free conversations?
As soon as the 11th When the conversation starts, the package is automatically purchased for €79/month. You'll be notified of this when you activate WhatsApp.
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What does the €79/month package include?
800 additional conversations per month.
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Can I add a second WhatsApp number?
Yes, for €19/month, you can add another WhatsApp number.
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How is a “conversation” defined?
A conversation is a series of messages exchanged between a user and an agent. A new conversation begins when:
- 24 hours pass without any news
- 10 messages were exchanged
- the AI determines that the conversation has been resolved. - 1
Can I use my existing WhatsApp number?
Yes, you can use your existing fonio number or import a number from your WhatsApp Business account.
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Will there be a human handover feature?
Yes, Human Handover is coming soon. The agent will be able to transfer the conversation so you can continue the WhatsApp chat directly in fonio.
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Are any WhatsApp actions scheduled after a call?
Yes, the ability to send a WhatsApp message after a phone call will also be available soon.
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Are voice messages supported?
Support for voice messages is planned.
Calls reimagined, with fonio.
Try fonio.ai yourself and experience how our AI phone assistant automates your calls and relieves your team – simple, efficient, and around the clock.
