AI phone call assistant for public authorities
Our AI phone call assistant for public authorities automatically answers calls, eliminating waiting times for citizens. The AI phone call assistant for public authorities handles citizen enquiries on the phone around the clock, reliably books appointments with authorities and provides professional answers to frequently asked questions.
Set up an AI phone assistant
The AI-powered phone call assistant from fonio enhances communication with citizens over the phone and lightens the administrative workload. Our AI phone call assistant for public authorities eliminates hold music for callers, optimises citizen services through natural conversation, and creates a calmer working atmosphere in the office.
Using an AI-powered phone call assistant allows public authority employees to focus on demanding on-site consultations with citizens. The digital assistant takes care of time-consuming standard telephone tasks. Thanks to this smart technology, telephone-based citizen services are significantly improved.
What is the AI pone call assistant for public authorities capable of?
Handling calls
The AI phone call assistant for public authorities can answer calls, understand citizens' concerns in real time and handle routine tasks and simple enquiries. It uses individual conversation flows to answer questions, make appointments and forward complex issues to the relevant staff members.
Processing requests and appointments
An AI phone call assistant for public authorities can automatically answer all incoming calls and ask specific questions about the matter at hand. It can then deal with citizens' issues in a structured and automated manner. If the caller wishes to book an appointment at the relevant office, the assistant asks for their preferred time slot and personal details and coordinates the appointment accordingly.
Accessing live data
After an appointment has been scheduled, the AI call assistant enters the appointment into the authority's internal calendar along with the relevant information about the citizen. In addition to using the information in the prompt, the AI-based call assistant can access an authority-specific knowledge database and live data from the authority's website. With the help of the prompt and the integrated knowledge database and live data from the website, the AI is able to answer questions about opening hours, necessary documents, services, prices and procedures.
Transcribing calls
Other capabilities of the AI phone call assistant for public authorities include the storage and complete transcription of all calls, improving traceability. The virtual call assistant transcribes and saves all calls as transcripts. Upon request, the AI assistant will send a brief summary of each call to the relevant manager or employee.
Advantages of our AI phone call assistant for public authorities
Sign up nowIncreased efficiency
By implementing our AI call assistant, public authorities can increase efficiency as many questions and issues can be resolved automatically. The AI assistant can handle enquiries around the clock, freeing up staff resources. Thanks to clear guidelines and rules of conduct, errors are unlikely to occur with the AI-supported call assistant.
Compliance with GDPR
Our AI phone call assistant for public authorities meets all GDPR criteria as it is hosted exclusively on EU-based servers. It complies with all data protection standards, ensuring that all citizen data is protected. We ensure that the assistant only stores the minimum necessary data, which we can delete immediately upon request.
Availability around the clock
The AI-based call assistant ensures round-the-clock availability for public authorities. The AI system automatically answers the office phone line, including after office hours and on public holidays. The AI-driven call assistant for public authorities is available 24/7, meaning that no more calls are missed and citizen satisfaction and service quality are increased.
Automated appointment scheduling
The use of an AI-supported call assistant enables automated appointment scheduling in public authorities. AI phone call assistants intuitively understand when callers wish to schedule an appointment at an office and subsequently coordinate this with the public authority's calendar. The digital phone call assistant can efficiently manage appointment scheduling, including the rescheduling or cancellation of appointments. The AI phone call assistant's rapid appointment scheduling eliminates the need for manual coordination by employees.
Increased citizen satisfaction
The AI phone call assistant for public authorities helps to increase citizen satisfaction by ensuring constant availability, fast processing times and reliable answers to standard questions. The introduction of a virtual phone call assistant will ensure that citizens are not put on hold, thereby strengthening satisfaction and trust in the administration in the long term.
Multilingualism
Multilingualism is essential for AI phone call assistants for public authorities, ensuring seamless communication and eliminating language barriers. The multilingual capability enables citizens to communicate their concerns in their native language, which is then translated in real time by the digital assistant and responded to in the appropriate language. Unlike human employees, our AI phone call assistant can respond in more than 35 languages, which makes it easier for many people to access public authorities.
Relief for administrative staff
An AI-powered phone call assistant for public authorities can reduce the workload for administrative staff. With the assistance of AI, public authority employees can focus on more complex, non-standardised cases instead of answering the phone. This contributes to enhancing the level of satisfaction among employees.
Which public authorities is our AI phone call assistant suitable for?
The fonio AI phone call assistant is suitable for all public authorities. Our AI phone call assistant is particularly suitable for public authorities such as the public employment service, the tax office, the registry office and the residents' registration office. Our AI phone call assistant is also suitable for offices of public order, health authorities and ministries. Below, we provide detailed information on exactly which public authorities our AI phone call assistant is suitable for.
An AI phone call assistant is suitable for the public employment agency to relieve the burden on its telephone customer service. AI phone call assistants can make appointments for consultations or unemployment registration, among other things. They can also answer frequently asked questions about unemployment benefits, short-time working allowances, document submission and necessary documentation.
Our AI phone call assistant is well-suited for use in the tax office, where it can support employees in their communication with citizens in the area of tax administration. An AI-powered phone call assistant for the tax office can handle calls regarding tax IDs, tax classes, wage tax statements and church tax, among other things. Should members of the public have queries regarding deadlines, forms or income tax returns, the digital assistant is available to provide assistance via telephone.
The AI phone call assistant is suitable for use in registry offices, as it can provide basic information about opening hours, civil status documents and the services offered by the registry office. An AI-powered phone call assistant for registry offices can schedule appointments for consultations and provide information about the necessary documentation for births, marriages and deaths.
An AI phone call assistant can be a valuable asset for a residents' registration office, taking the pressure off employees to respond to registration enquiries and provide routine information. Residents' registration office employees are responsible for answering calls on a daily basis, providing information on change of address, registration certificates, ID cards, passports and change of residence. Citizens' queries can now be handled by the AI phone call assistant for the residents' registration office. AI phone call assistants can also assist with appointment bookings and provide information about necessary documents, ensuring citizens are well-prepared for their appointments.
Our AI-powered phone call assistant is suitable for use in offices of public order to answer citizens' questions regarding safety, order and permits. AI call assistants for offices of public order handle appointment management for business registrations or deregistrations, the issuance of special use permits or applications for resident parking permits. An AI call assistant in offices of public order also takes complaints about noise disturbances, illegal parking or lost property matters.
An AI-based phone call assistant is suitable for health authorities, helping employees with frequent enquiries about healthcare, notifications and upcoming appointments. Among other things, the AI phone call assistant for health authorities provides support in providing information on vaccinations, health certificates, health protection in companies and notifications of infectious diseases.
The use of an AI phone call assistant is suitable for ministries to streamline telephone communication with citizens, businesses and other authorities. AI phone call assistants for ministries are able to provide information on legal requirements, subsidy schemes and application procedures. When implemented appropriately, AI-driven assistants can provide support with important applications, forms, certificates or permits.
Reviews from our customers
fonio AI phone call assistant for public authorities
Improved communication
The fonio AI phone call assistant for public authorities is a useful tool for dealing with high levels of customer contact, both in person and on the phone. Thanks to professional, structured conversation management, our AI phone call assistant reduces the workload for employees and waiting times for citizens when contacting the authorities.
Customisable AI assistance
The AI-powered call assistant from fonio is fully customisable and can be adapted to the respective authority. During implementation, precise call scripts, desired call forwarding rules and authority-specific information are provided. The AI phone call assistant for authorities draws from these instructions during phone calls.
Frequently asked questions
