AI phone call assistant for hotels
Our AI phone call assistant for hotels automatically answers calls, reliably takes reservations and responds to guest enquiries.
Set up an AI phone assistant
Our AI phone call assistant for hotels takes the pressure off hotel staff and gives them more time to attend to the guests on site without compromising on the quality of service. The AI phone call assistant from fonio ensures that no calls or bookings are missed by being available 24/7 for present guests and callers.
An AI-powered call assistant for hotels can engage in natural conversations on the phone, acting as a virtual concierge. The smart assistant is always friendly and competent, and its constant availability ensures higher booking numbers.
Our AI phone call assistant is suitable for all types of hotels, whether 5-star, 4-star or 3-star. Our AI assistant for hotels is useful for all types of accommodation, including holiday apartments, holiday homes, motels, guesthouses and wellness hotels.
What is the AI phone call assistant for hotels capable of?
Processing guest requests
The AI phone call assistant for hotels can handle booking requests, make reservations and other appointments, and answer frequent guest enquiries. The AI-powered call assistant can access the hotel's internal CRM system during calls if it is linked to it.
Making room reservations
The AI phone call assistant for hotels answers the phone, understands the caller's request and processes the calls automatically. On request, the AI-supported phone call assistant makes room reservations for the hotel by checking room availability in real time and passing this information on to the caller.
Making reservations
The AI phone call assistant can also take care of table reservations at the hotel or book spa treatments if desired. Following the conversation, the AI will send the guest a booking confirmation via text message or email. It is essential that the AI phone call assistant has access to the PMS (property management system) and the internal calendar so that it can make direct bookings and reservations.
Answering frequently asked questions
The AI for hotels is designed to address frequently asked questions from callers, such as those related to pricing, check-out times, directions and parking availability. During the implementation of the AI phone call assistant, it is essential to provide it with sufficient information about the hotel and its services so that the AI is able to respond to all guest questions.
Forwarding calls to staff
If the call concerns a complex issue or a request for a callback, the AI-supported phone call assistant forwards the call to the appropriate staff member. Should the responsible employee be currently unavailable, the AI sends a message to that employee or to the relevant hotel department so that the guest can be contacted as soon as possible.
Advantages of our AI phone call assistant for hotels
Sign up nowNo more missed calls
Utilising an AI-powered phone call assistant ensures that hotels will no longer miss calls, as AI enables round-the-clock availability. The AI phone call assistant takes all calls after hours, which is particularly helpful during periods of staff shortage and high customer volume. Virtual phone call assistance provides 24/7 availability for hotel operations without the need for additional staff.
Enhanced guest experience
An AI phone call assistant in the hotel industry enhances the guest experience. Guests can use the AI to book spa treatments, a table, room service or other services directly over the phone. The intelligent assistant is able to provide information about the city, its sights and activities in the vicinity. AI-powered call assistants provide guests with a personalised experience, delivering swift and precise responses to their queries.
Prevents waiting on hold
The AI phone call assistant for hotels prevents callers from being put on hold, as it answers calls immediately. Our AI phone call assistant is capable of handling 15 calls simultaneously, ensuring that every call is answered quickly and reliably. The intelligent phone call assistant is equally responsible for external callers and current guests of the hotel, ensuring that all callers are satisfied.
Available in over 35 languages
The AI phone call assistant for hotels is available in over 35 languages, ensuring smooth communication for all callers. Our digital call assistant responds in real time to the caller's language, providing answers in the desired language and even changing languages mid-call if necessary. The AI call assistant delivers consistently high-quality service in multiple languages, facilitating multilingual communication with guests via telephone in German, English, Spanish, Dutch and numerous other languages.
Compatible with any telephone system
Our AI phone call assistant is compatible with any telephone system. We provide each customer with a telephone number for the AI telephone assistant in the hotel, which is then either forwarded to the existing telephone number or inserted into the SIP trunk number. The AI-supported phone call assistant seamlessly integrates with the hotel's internal telephone system, eliminating the need for costly upgrades or technical modifications.
Creates call transcripts
The AI phone call assistant for hotels transcribes calls to improve comprehensibility. If required, the AI also sends a summary of the conversation after each call so that the relevant hotel staff are aware of new bookings and reservations. The transcripts and summaries provided by the AI phone call assistant eliminate the need for manual follow-up work on phone calls in hotel operations.
Data protection compliant
Our AI phone call assistant for hotels is fully compliant with data protection regulations, as our main server is located in Nuremberg, Germany. The AI-based phone call assistant complies with the GDPR to protect guest information and ensure secure data processing. Upon request, we will also delete all data stored by the AI phone call assistant from the respective hotel.
Which hotels is our AI phone call assistant suitable for?
Our AI phone call assistant is suitable for wellness hotels, as well as 5-star, 4-star and 3-star hotels. The AI phone call assistant is also suitable for holiday apartments, holiday homes, motels and guesthouses. Our phone call assistant is useful for hotels of all sizes and locations. Below, we provide a comprehensive explanation of the hotels for which our AI phone call assistant is particularly well-suited.
An AI call assistant is ideal for wellness hotels, answering guests' enquiries about massage services, room categories with whirlpool baths or wellness packages. Call volumes are particularly high at wellness resorts or during retreat weekends. The AI call assistant for wellness hotels takes room bookings or reservations for spa treatments and beauty treatments.
Our AI phone call assistant is perfectly suited to 5-star hotels, providing guests with seamless access to information about limousine services, restaurant reservations at gourmet establishments, and private tours. Guests in this segment have come to expect nothing less than the highest standards of service, efficiency and personalisation. The AI telephone assistant for 5-star hotels is therefore always available, conveying a feeling of absolute reliability and luxury service.
The AI phone call assistant is suitable for 4-star hotels to answer questions about different room categories, potential wellness areas or half-board options. In the majority of cases, 4-star hotels prioritise delivering high-quality services that offer excellent value for money, which is complemented by an AI phone call assistant for 4-star hotels offering a personalised telephone service.
The AI phone call assistant is suitable for 3-star hotels to answer questions about different room categories and full- or half-board pricing. The primary objective of 3-star hotels is to provide guests with excellent value for money. The AI phone call assistant for 3-star hotels offers personalised telephone services, while reducing costs and ensuring a satisfactory customer experience.
The AI phone call assistant is suitable for holiday homes, providing guests with information in advance about details such as the amenities available in the property, final cleaning costs, and arrival and departure information. Holiday home landlords are not always available by phone, especially in the case of privately run holiday homes. An AI call assistant for holiday apartments ensures that guests receive answers at any time, even in the event of late arrivals or questions during their stay.
An AI phone call assistant is an effective solution for holiday homes, offering the capability to automate reception tasks and deliver ongoing guest support. Many guests inquire about the amenities available at a holiday home, such as a garden, terrace, barbecue area, pool, sauna or fireplace. A virtual assistant can provide this information about the holiday home immediately. The AI call assistant for holiday homes is capable of handling the booking management as well as providing telephone service before and during the guests' stay.
The AI call assistant is suitable for motels, answering guests' questions regarding parking spaces, proximity to the motorway, and petrol stations in the area. Motels often operate with a small staff, and in most cases without a permanently manned reception desk. The AI telephone assistant for motels is available 24/7 to ensure availability for motel guests arriving late in the evening or at night.
Our AI phone call assistant is suitable for guesthouses, providing reliable information about the establishment over the phone, ensuring straightforward booking and offering local recommendations. Many guests are interested in regional cuisine, dining at the guesthouse and breakfast times. The AI phone call assistant for guesthouses reliably communicates these details and provides tips on local specialities.
Reviews from our customers
fonio AI phone call assistant for hotels
Intelligent service
The fonio AI phone call assistant for hotels is an intelligent, powerful communication solution for the hospitality industry. Our AI phone call assistant can be fully tailored to the requirements of the hotel, as the AI's voice, guest greeting and rules of conduct can be individually customised.
Human conversation
Our AI phone call assistant is able to take calls, handle enquiries in a customer-focused manner and ensure a friendly, professional conversation that enhances the customer experience. The AI-powered phone call assistant prevents unanswered calls, thereby also potentially avoiding unanswered bookings.
Simple implementation
The fonio AI phone call assistant for hotels is ready for use within minutes and requires no complicated installation or lengthy training. The smart assistant's intelligent speech recognition ensures it can adapt flexibly to the different conversation styles of hotel guests. With the fonio call assistant, hotels reduce waiting times for their guests, optimise telephone support and relieve the workload of on-site staff.
Frequently asked questions
