AI Phone Assistant for Hotels
Available for your guests 24/7
- QuestionsAnswers questionswith your business info
- AppointmentsBooks appointmentsand handles routine requests
- TransfersHands off to your teamwhen it matters
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Reviews from Hotels
“We had a problem because the receptionist kept having to answer the phone during check-in. That was rude to the guest standing right in front of her. fonio now handles the standard questions (parking, breakfast hours).”
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“Our front desk is unstaffed after 10 p.m. In the past, those were missed bookings. Now the AI picks up. The setup was quick and done in an hour. You have to invest some time at the beginning to make sure the FAQ is properly filled in. Now everything runs like clockwork.”
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“I do almost everything here by myself. When I'm boiling eggs or cleaning rooms, I can't answer the phone. fonio collects the requests, and I can see everything organized in the app. Great value for money.”
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“The integration into our system went smoothly. One minor drawback: with complex rebookings, the system reaches its limits and has to forward the call. But for 80% of calls, it's the perfect solution.”
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“We had a problem because the receptionist kept having to answer the phone during check-in. That was rude to the guest standing right in front of her. fonio now handles the standard questions (parking, breakfast hours).”
“Our front desk is unstaffed after 10 p.m. In the past, those were missed bookings. Now the AI picks up. The setup was quick and done in an hour. You have to invest some time at the beginning to make sure the FAQ is properly filled in. Now everything runs like clockwork.”
“I do almost everything here by myself. When I'm boiling eggs or cleaning rooms, I can't answer the phone. fonio collects the requests, and I can see everything organized in the app. Great value for money.”
“The integration into our system went smoothly. One minor drawback: with complex rebookings, the system reaches its limits and has to forward the call. But for 80% of calls, it's the perfect solution.”
What can the AI Phone Assistant do for Hotels?
Processes booking requests and checks the CRM
The AI Phone Assistant for hotels can take booking requests, make reservations, schedule appointments, and answer frequent guest inquiries. When connected, the AI-based Phone Assistant can look up information in the hotel's internal CRM system during the conversation.
Understands and handles requests
The AI Phone Assistant for the hotel industry answers the phone, understands the caller's request, and handles calls automatically. On request, the AI-supported phone assistant makes room reservations by checking room availability in real time and sharing it with the caller.
Handles and confirms table and spa reservations
If needed, the AI Phone Assistant can also take table reservations at the hotel or book spa treatments. After the call, the AI sends the guest a booking confirmation by text message or email. To make direct bookings and reservations, the AI Phone Assistant needs access to the property management system (PMS) and the hotel's calendar.
Answers recurring guest questions around the clock
The AI answers recurring questions from callers, for example about prices, check-out times, directions, or available parking. During setup, the AI Phone Assistant needs enough information about the hotel and its services so that the AI can answer every guest question.
Forwards calls or schedules callbacks
If a call involves a complex issue or a callback request, the AI-supported phone assistant forwards it to the right employee. If that employee is unavailable, the AI sends a message to them or to the right hotel department, so the guest can be called back as quickly as possible.
Advantages of our AI Phone Assistant for Hotels
No More Missed Calls
With an AI Phone Assistant, the hotel no longer misses calls, because the AI keeps it reachable at all times. The AI Phone Assistant takes all calls at night and outside reception hours, which is especially helpful during staff shortages and peak times. With a virtual Phone Assistant, hotels are available 24/7 without hiring additional staff.
Improves the Guest Experience
An AI Phone Assistant in the hotel industry improves the guest experience. Guests can book spa treatments, a table, room service, or other services directly over the phone. The intelligent assistant can share information about the city, sights, or activities nearby. AI-based Phone Assistants offer guests personalized service and quick, accurate answers to their questions.
No Hold Queues
The AI Phone Assistant for hotels keeps callers out of hold queues, because it answers every call immediately. Our AI Phone Assistant can handle 15 calls simultaneously, so every call is processed quickly and reliably. The intelligent phone assistant serves prospective and current hotel guests alike, so every caller is satisfied.
Available in Over 35 Languages
The AI Phone Assistant for hotels is available in over 35 languages, ensuring smooth communication with all callers. Our digital phone assistant recognizes the caller's language in real time, answers in that language, and can even switch languages mid-conversation if needed. The AI Phone Assistant offers consistently high-quality conversations in every language and enables multilingual guest communication by phone in English, Spanish, German, Dutch, and other languages.
Suitable for Any Telephone System
Our AI Phone Assistant is suitable for any telephone system. We provide each customer with a phone number for the AI Phone Assistant in the hotel. You then forward your existing phone number to it or connect it through your SIP trunk. The AI-controlled phone assistant integrates seamlessly into the hotel's internal phone system, with no need for expensive upgrades or technical adjustments.
Writes Transcripts of Phone Calls
The AI telephone assistant for hotels writes transcripts of phone calls, so every conversation can be reviewed. If needed, the AI emails a summary after each call, so the person in charge at the hotel knows about new bookings and reservations. With the transcripts and summaries from the AI Phone Assistant, nobody at the hotel has to write up calls by hand.
Data Protection Compliant
Our AI Phone Assistant for hotels is 100% data protection compliant, as our servers are located in the EU. The AI-based phone assistant complies with the GDPR to protect guest information and ensure secure data processing. On request, we delete all of the hotel's data stored by the AI Phone Assistant.
Seamless integration with your PMS and reservation systems
Thousands of options through native integrations or APIs.
Which Hotels Is Our AI Phone Assistant Suitable For?
Sounds like a human receptionist.
Your assistant, ready to test in 30 seconds
Anyone can get fonio up and running, no coding skills required.
Create AI phone assistants
Select voice, language, and a welcome message.
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Define in-call behavior and post-processing
Set up different call handling and choose how you want to receive the transcripts.
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Let the AI take your phone calls
The AI will be linked to a fonio phone number or your own phone system.
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fonio AI Phone Assistant for Hotels
AI phone assistant as a smart and powerful communication solution
The fonio AI Phone Assistant for hotels is an intelligent, powerful communication solution for the hotel industry. You can tailor our AI Phone Assistant completely to your hotel's requirements, because the voice, guest greeting, and behavior rules can all be customized.
The AI phone assistant creates a professional atmosphere
Our AI Phone Assistant answers calls, handles guest inquiries with a customer-first approach, and ensures a friendly, professional conversation that enhances the customer experience. The AI-based phone assistant prevents unanswered calls and therefore also missed bookings. Thanks to its intelligent speech recognition, the smart assistant adapts flexibly to the different conversational styles of hotel guests.
Easy to set up in just a few minutes
The fonio AI Phone Assistant for hotels is ready to use within minutes and requires no complicated installation or lengthy training. With the fonio phone assistant, hotels reduce wait times for their guests, optimize phone support, and take work off the on-site staff.
Here's how others use fonio
All customer stories
Scalable call management with fonio
Try fonio.ai and see how our AI phone assistant automates your calls to take the pressure off your team. It's simple, efficient, and works around the clock.
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