AI phone call assistant for retail
The AI phone call assistant for retail takes calls and provides answers to questions regarding the store, orders, products and returns. The AI phone call assistant increases sales by automating customer service calls, allowing employees to focus on customers in the store.
Set up an AI phone assistant
Our AI phone call assistant for retail offers constant availability for shops and provides comprehensive virtual customer service. On the phone, the digital assistant is able to understand customers' concerns and either assist the caller itself or forward the call to an employee in the event of more complex issues.
The AI phone call assistant for retail from fonio can be used in supermarkets, discount stores, clothing stores, electrical goods stores, furniture stores, and DIY stores, for example. The smart assistant is fully customisable and can be adapted to any shop, store, or branch.
What is the AI phone call assistant for retail capable of?
Answering calls automatically
The AI phone call assistant for retail can automatically handle all calls, process enquiries in real time and forward important calls to the appropriate employee. The AI phone call assistant for retail is able to answer FAQs from customers and forward purchase orders to the responsible contact person.
Conducting natural conversations
Our virtual phone call assistent answers every incoming call as needed and holds natural-sounding conversations. The AI phone call assistant for retail understands the caller's concerns and asks targeted questions. If the AI-powered assistant is unable to handle the request, it intelligently forwards special calls to employees (e.g. if consultation is required).
Answering frequently asked questions
Our AI phone call assistant is equipped to answer frequently asked questions about opening hours, product availability, offers, discounts, and bulk orders. When setting up the AI phone call assistant, you can provide this detailed information to prompt it.
Connecting to retail systems
It is possible to connect the AI phone call assistant to the stores' POS, ERP and CRM systems. Connecting the digital assistant to these systems is important for real-time stock level monitoring, current price checking and discount tracking. Furthermore, documents containing relevant business data can be integrated into fonio's knowledge database.
Automating processes
The AI phone call assistant is capable of registering enquiries such as orders or reservations for customers. The intelligent phone call assistant automatically forwards enquiries about orders or reservations to the contact person specified in the prompt.
Advantages of our AI phone call assistant for retail
Sign up nowPersonalised communication
The implementation of an AI phone call assistant in retail enables personalised communication, catering to the customer's needs. The assistant is able to recommend suitable products and address the customer by their name based on previous calls. Personalised communication through the virtual assistant ensures that customers feel valued and well advised.
24/7 telephone availability
The AI phone call assistant ensures 24/7 telephone availability in retail. Constant availability is of the essence for retail outlets, enabling them to consistently serve customers beyond standard operating hours, including on Sundays and public holidays, and during periods of peak demand. Continuous availability increases customer satisfaction by ensuring that their concerns are always addressed and they do not have long waiting times.
Time saving
Using an AI phone call assistant saves time, as employees spend less time on the phone and can therefore spend more time advising customers on site. The AI-supported phone call assistant reliably answers the phone and has faster response times than human employees. The smart call assistant from fonio can take up to 15 calls at once, saving time, especially in shops with a high call volume.
Higher efficiency
The AI phone call assistant for retail enables greater efficiency in telephone-based communication. The digital assistant optimises resources by automatically handling routine telephone tasks, leaving more time for in-store consultation and sales. An AI phone call assistant increases availability without the need for additional staff.
Higher quality of service
The AI phone call assistant enhances the quality of service both on the phone and in-store. The enhanced service quality delivered by the smart assistant ensures that retailers can stand out from their competitors, and reduces customer frustration, thus creating a more satisfactory customer experience. The AI telephone assistant optimises service while reducing the amount of support required by sales staff.
Suitable for any size of business
Our AI phone call assistant is suitable for businesses of all sizes and can be integrated into small shops as well as larger chain stores. For small and medium-sized businesses, enhancing telephone customer service without increasing staffing expenses is of particular importance. For large retailers and chain stores, the AI phone call assistant's ability to handle multiple calls simultaneously is advantageous, ensuring immediate service for each customer.
Availability in several languages
Our intelligent phone call assistant is available in several languages, ensuring seamless assistance for customers who do not speak English. The fonio phone call assistant speaks more than 35 languages, including English, German, Spanish and French. Our AI-based phone call assistant is able to recognise the caller's language, respond in the appropriate language and even switch to another language mid-conversation.
Compliant with the GDPR
Fonio's AI telephone assistant is GDPR-compliant, as our main server is located in Nuremberg, Germany. At fonio, we prioritise the storage of only the most essential data, and we swiftly delete data upon request. We value GDPR compliance in order to protect the personal data of retailers' customers.
Which retailers is our AI phone call assistant suitable for?
Our AI phone call assistant is suitable for retail businesses such as supermarkets, discount stores, clothing stores and electrical goods stores. The AI phone call assistant is also suitable for furniture stores, DIY stores, gourmet grocers, home furnishing stores, flower shops and sports shops. Below, we outline how our AI phone call assistant is suitable for your retail business.
AI phone call assistants are suitable for supermarkets, as they can automatically answer questions about the store's current opening hours, product range and current product availability, for example. When implemented appropriately, AI phone call assistants for supermarkets can provide information about services such as bottle return machines, delivery services, customer loyalty programmes and pick-up stations.
An AI phone call assistant is a suitable solution for discounters providing callers with information about the core product range or promotional items. If required, the AI telephone assistant will refer to the promotional brochure and inform the customer about promotional sales weeks, current discounts and price changes. With the appropriate settings, AI phone call assistants for discount stores can check the availability of requested products in alternative branches and inform the caller.
Our AI phone call assistant is an ideal solution for clothing stores, providing information on opening hours, especially during weekends and public holidays. If clothing stores are located in large shopping centres, the AI phone call assistant can provide information about the location of the store within the shopping centre. AI phone call assistants for clothing stores can inform callers about stock levels, seasonal sales and special sales offers.
An AI phone call assistant is an efficient tool for electronics retailers to handle customer enquiries about technology, products and services. The AI-supported phone call assistant provides customers with information about the range of smartphones, laptops, televisions and household appliances, among other things. In line with the products, the AI phone call assistant for electronics retailers can inform customers about services such as installation, repair or warranties.
Our AI phone call assistant is suitable for furniture stores, providing product information on the phone about sofas, wardrobes, beds or kitchen furniture, for example. The virtual phone call assistant knows which furniture variants are available based on the stored information and presents the customer with the availability in stores by phone. The AI phone call assistant for furniture stores provides information about delivery times, shipping costs and assembly options.
AI phone call assistants are a suitable solution for DIY stores, as they can automatically answer frequent customer enquiries about services, opening hours and technical information. When implemented correctly, AI phone call assistants can provide information about DIY store products, such as tools, building materials, paints and electrical installations. The AI phone call assistant for DIY stores provides customers with information about services such as wood cutting, paint mixing and tool hire.
Reviews from our customers
fonio AI phone call assistant for retail
Simple implementation
The fonio AI phone call assistant for retail can be easily implemented in just a few minutes. Thanks to various templates for prompts, it is possible to integrate all the necessary information about the shop or branch so that the AI phone call assistant has access to it during phone calls.
Individual customisation
Our AI phone call assistant is tailored to your individual retail business, allowing you to choose the AI's greeting and voice yourself. Forwarding and behaviour rules for the digital phone call assistant, as well as information about the branch or shop, are provided directly in the prompt when setting up the assistant.
GDPR-compliant
At Fonio, we specialise in providing companies with efficient, GDPR-compliant AI-powered phone assistant solutions. Our AI phone call assistant for the retail sector handles calls 24/7, independently answering routine enquiries and transcribing every conversation for enhanced traceability.
Frequently asked questions
