AI Phone Call Assistant for Employees
Our AI phone call assistant for employees is an intelligent software solution that automatically answers calls around the clock, books, cancels, or reschedules appointments, and qualifies leads — all without human involvement. This noticeably relieves your staff.
Set up an AI phone assistant
fonio is a platform specialising in AI-assisted support for companies and their employees. More than 2,000 clients place their trust in us, including numerous SMEs and larger organisations across almost every industry. Our AI phone call assistant for employees acts as a smart helper for routine tasks such as appointment management, answering frequently asked questions (opening hours, directions, goods receipt, standard processes, etc.), and lead qualification.
The AI phone call assistant improves efficiency, helps reduce personnel expenses, and allows employees to focus on their key responsibilities. It follows the rules defined in its prompt and creates call transcripts and summaries, ensuring transparency and a structured flow of information.
Our AI phone call assistant for employees operates with optimised language models, allowing reliable data extraction (e.g. order numbers, customer IDs, or names) and minimising the risk of misunderstandings. Callers with specific queries or qualified leads are automatically routed to the right contact person.
On this page, we explain what an AI phone call assistant for employees does and what advantages the fonio AI phone call assistant offers to businesses.
What Does an AI Phone Call Assistant for Employees Do?
Answer calls 24/7
The AI phone call assistant for employees automatically answers calls at any time of day, qualifies leads, schedules appointments, and improves communication efficiency between employees and customers.
Improves employee focus
The AI phone call assistant handles incoming calls on behalf of staff, allowing them to concentrate on their core duties, such as processing claims or handling product enquiries. The AI can manage multiple calls simultaneously, reducing the number of calls that require human attention. Its scalability ensures consistent quality as the company grows or becomes more complex, for example through organic expansion or joint ventures.
Pre-qualifies leads
Lead qualification and automatic follow-up of prospects are further tasks that can be handled by the AI phone call assistant for employees. The assistant automates large parts of the qualification process, making it faster and more efficient. It engages in guided conversations based on prompts containing qualification questions and then transfers the responses into the CRM system. The AI agent can even assess prospects using scoring models and passes only qualified leads to the appropriate sales or marketing teams.
Automatically books appointments
The AI phone call assistant for employees can arrange, reschedule, or cancel appointments autonomously — a huge relief for medical practices, workshops, hospitality businesses, and other service providers. The AI agent checks staff availability in real time and automatically enters confirmed appointments into the calendar system. This automation reduces administrative workload and lowers long-term staffing costs.
Boosts efficiency and transparency
The AI phone call assistant improves corporate communication by relieving staff of routine tasks, ensuring customers can always reach the company, and maintaining clearly structured information flows. It forwards data according to predefined rules and generates call transcripts and summaries for maximum transparency. No information is ever lost; everything remains traceable and accessible to employees.
Benefits of Our AI Phone Call Assistant for Employees
Sign up nowReliable variable extraction for lead qualification
Thanks to optimised speech models, our AI phone call assistant can identify and extract specific details such as names, urgency, order numbers, or product information, and store them as variables. These can later be used for data processing, for instance in lead qualification.
Adjustable creativity
The creativity level of our AI phone call assistant is fully customisable. Creativity defines how closely the AI adheres to its prompt. A low creativity level prevents hallucinations and ensures consistent, accurate, and reliable responses. For first-level support, for example, we recommend a low setting to guarantee highly precise answers.
Intelligent call routing to employees
Our AI phone call assistant transfers calls to real employees based on the conditions defined in its prompt. Specific topics or issues — such as discounts, legal or medical questions, or political matters — can be configured to trigger direct forwarding to a designated contact person.
Effective cost control
Mit unserem KI-Telefonassistenten für Mitarbeiter lassen sich hohe Kosten durch die Festlegung auf eine maximale Anrufdauer vermeiden. Durch die Begrenzung der Anrufdauer und Wartezeit wird verhindert, dass Anrufer unnötig lange mit der KI sprechen oder inaktive Gespräche nicht beendet werden. Die Kosten in Höhe von 0,15 €/min fallen nur an, solange die KI telefoniert. Es gibt im Vergleich zu menschlichen Mitarbeitern keine Leerlaufkosten. Somit entstehen keine unnötigen Kosten für Telefongespräche.
Reviews from our customers
fonio AI phone call assistant for employees
Natural and user-friendly
The fonio AI phone call assistant for employees stands out with its exceptionally natural conversational flow, intelligent responses, easy system integration, and high user-friendliness.
Dynamic conversation flow
Our AI phone call assistant enables dynamic interactions, including detailed follow-up questions and seamless mid-call language switching. The AI intelligently recognises numbers, abbreviations, and urgency levels (for example, in complaints). It summarises the caller’s issue, schedules callbacks when staff are unavailable, and directs callers to the right person or department.
Setup without programming skills
Setting up the AI phone call assistant for employees is quick and intuitive, taking only a few minutes. Users can choose from a range of voices — ten ultra-realistic ones in Standard German, Austrian German, and Swiss German, plus eight multilingual voices for other languages. After selecting a voice, users define a welcome message and customise the prompt. We also provide templates for common use cases such as appointment scheduling or first-level support.
Frequently asked questions
