AI Concierge

An AI concierge relieves the burden on staff, as less time is needed to answer frequently asked questions. Our AI-powered telephone concierge increases team satisfaction by relieving workloads, which leads to higher employee retention. Thanks to the AI ​​concierge, routine tasks are automated, recurring tasks are taken over, and the number of calls to be answered at the hostel is reduced.

The AI ​​concierge creates greater efficiency in hotel operations, as frequently asked questions are answered directly by the AI ​​without the need for staff. The use of the AI ​​concierge also increases employees' focus on their work and reduces interruptions. An AI concierge ensures more productive employees and fewer errors through consistently high information quality.

The multilingual support of our AI concierge also offers international guests the opportunity to be looked after individually and in their own language. Especially in hotels in large cities, guests from all over the world check in, which is why the digital concierge service automatically recognizes the caller's language. The AI ​​automatically convinces the caller to use their language and continues the conversation in the appropriate language. The virtual concierge is able to switch languages ​​during the conversation if guests feel more comfortable speaking another language. Some guests speak more than one language, but in some situations they find it easier to explain terms in another language. Our AI Concierge is therefore available in more than 35 languages, including German, English, Italian, Russian and French.

Implementing an AI concierge will enable better guest satisfaction. An AI concierge is always available and can be reached without waiting times or busy lines. A successful conversation experience with a quick response from the virtual concierge service results in a positive perception of the accommodation and an enhanced guest experience on site for callers. The increased guest satisfaction thanks to the AI ​​pager automatically results in better ratings for the inn.

The AI ​​concierge makes personalized calls because it is able to respond to each request individually and ask appropriate follow-up questions. Our AI concierge engages in natural conversations and answers all of the guest's questions upon request. With the right input and clear rules of conduct, the digital concierge gives guests recommendations for interesting activities in the area.

24/7 availability is made possible for hotels and hostels with the help of our AI concierge. Constant availability is important so that the hostel is always available for its guests and callers. The AI ​​telephone concierge reliably answers the phone at any time of day or night and also assists guests on weekends, outside reception hours and during holidays.

The use of our AI concierge strengthens the service orientation in the accommodation business, as it aims to recognize and respond to the needs of the guests. Guests at the accommodation will always receive the best possible care from the AI ​​Concierge. The services provided by the AI ​​concierge include analyzing guest data, making recommendations, making bookings, providing directions, and supplying information about the accommodation and the city.