KAFFEEWELT
"Our phone lines used to be overloaded due to high demand. With fonio.ai, we’re now available around the clock. Most enquiries are handled automatically by the AI agent. If not, it forwards the call or transcribes the request and sends it to us by email."
Challenges and Outcomes
2000
Support calls automated per month
3000
Minutes of talk time handled by the AI assistant
Challenges
Due to the high volume of enquiries, our service lines were often fully occupied — leading to frustrated or even lost customers.
Outcomes
Thanks to fonio.ai, we’re now available 24/7 — no more missed calls, no more lost revenue.
About
KAFFEEWELT
We are a specialist coffee retailer with over 25 years of experience, offering a wide range of coffee machines and our own in-house service centre.
Our customers value our genuine advice and the expertise gained from over 100,000 successfully completed service jobs.
To further enhance our customer service and remain reachable at all times, we’ve implemented the fonio.ai phone call assistant — ensuring that no enquiry ever goes unanswered.
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Calls rethought, with fonio.
Try fonio.ai for yourself and see how our AI phone assistant automates your calls and relieves your team — simply, efficiently and around the clock.