Parktiger
“With fonio, we’ve taken our customer service to the next level – personal, efficient, and always there for our customers. Our AI call assistant "Lena" helps us around the clock, answering all parking-related questions with warmth and expertise. No request goes unnoticed, no message unanswered.”
Challenges and Outcomes
2300
Calls automated per month
4800
Minutes of talk time saved each month
Challenges
As a provider of parking facilities, we receive hundreds of customer enquiries every day regarding bookings, locations, and general parking information. Our service team was overwhelmed and couldn’t always respond immediately, which led to dissatisfied customers.
Outcomes
With fonio, we introduced Lena – an intelligent and likable AI call assistant who reliably answers enquiries, provides helpful information, and resolves issues efficiently. Lena is available 24/7 and greatly relieves the workload of our service team.
About
Parktiger
Parktiger offers affordable and secure parking options at airports and central locations in and around Vienna. Our car parks feature state-of-the-art video surveillance, licence plate recognition, lighting, and are accessible at all times.
To offer our customers the best possible service while easing the pressure on our team, we use the AI call assistant Lena from fonio.ai – ensuring that every request is handled quickly, friendly, and professionally.
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Rethinking calls with fonio.ai
Just try fonio.ai and see how our AI Call Assistant automates your calls, saves valuable time, and supports your team around the clock.