Challenges
As a provider of parking facilities, we receive hundreds of customer enquiries every day regarding bookings, locations, and general parking information. Our service team was overwhelmed and couldn’t always respond immediately, which led to dissatisfied customers.
Solution
With fonio, we introduced Lena – an intelligent and likable AI call assistant who reliably answers enquiries, provides helpful information, and resolves issues efficiently. Lena is available 24/7 and greatly relieves the workload of our service team.
Calls automated per month
Minutes of talk time saved each month
“With fonio, we’ve taken our customer service to the next level – personal, efficient, and always there for our customers. Our AI call assistant "Lena" helps us around the clock, answering all parking-related questions with warmth and expertise. No request goes unnoticed, no message unanswered.”
