Challenges
As a provider of parking facilities, we receive hundreds of customer inquiries every day regarding bookings, locations, and general parking information. Our service team was overwhelmed and couldn’t always respond immediately, which led to dissatisfied customers.
Solution
With fonio, we introduced Lena–an intelligent and likable AI phone assistant who reliably answers inquiries, provides helpful information, and resolves issues efficiently. Lena is available 24/7 and greatly relieves the workload of our service team.
Calls automated per month
“With fonio, we’ve taken our customer service to the next level—personal, efficient, and always there for our customers. Our AI call assistant "Lena" helps us around the clock, answering all parking-related questions with warmth and expertise. No request goes unnoticed, no message unanswered.”
Try fonio.ai and see how our AI phone assistant automates your calls to reduce strain on your team – it's simple, efficient, and around the clock.
