Spitta
"With fonio.ai, we remain available even during peak hours with up to 600 calls a day.
The AI call assistant captures all necessary information, sends us structured transcripts, and automatically creates a ticket in our system – allowing us to process every support case calmly and ensuring no customer request is ever lost."
Challenges and Outcomes
9000
Support calls automated per month
8000
Minutes of talk time handled by the AI assistant
Challenges
At peak times, we received up to 600 support calls every day. Our team simply couldn’t answer them all simultaneously, which led to missed calls, unresolved requests, and frustrated customers.
Outcomes
With fonio.ai, our hotline is now reachable at all times during our service hours. The AI call assistant systematically records every support request, documents all relevant details, and sends us structured transcripts for further processing.
About
Spitta
Spitta GmbH is a leading provider of specialist information, training, software, and online solutions for dentistry and dental technology, serving more than 30,000 satisfied customers. We offer dentists, practice staff, and dental technicians in laboratories and practices innovative solutions that are clear, practical, and user-friendly.
Customer support for our software users is particularly important to us. However, the high call volume posed a major challenge for our team. To optimise our customer service, we implemented fonio.ai’s AI call assistant – ensuring that even during the busiest times, no customer request ever goes unanswered.
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Calls rethought, with fonio.
Try fonio.ai for yourself and see how our AI phone assistant automates your calls and relieves your team — simply, efficiently and around the clock.