Spitta GmbH is a leading provider of specialized information, continuing education, software, and online solutions for dentistry and dental technology, with over 30,000 satisfied customers. Spitta offers dentists, dental practice staff, and dental technicians in dental laboratories and in-house labs innovative solutions that are easy to understand, practical, and user-friendly.
"With fonio.ai, we remain available even during peak hours with up to 600 calls a day. The AI call assistant captures all necessary information, sends us structured transcripts, and automatically creates a ticket in our system – allowing us to process every support case calmly and ensuring no customer request is ever lost."
Support for our software users is particularly important to us, but the high volume of calls posed challenges for our team. To improve our customer service, we have implemented the phone AI assistant from fonio.ai —ensuring that no customer inquiry is ever lost, even during peak call volumes.
