TT Steuerberatung, based in Wiesbaden and the Rheingau-Taunus region, supports a wide range of clients with a team of around 15 employees – from private taxpayers and sole proprietors to mid-sized corporations.
“Our clients always have someone to talk to – even when no one is available to pick up the phone. Many don’t even notice they’re speaking to an AI. They share their request, receive confirmation, and know that someone will take care of it.”
The firm receives between 1,500 and 2,000 calls per month - a challenge that was nearly impossible to handle with traditional resources. Since introducing fonio.ai, the AI call assistant has changed this significantly. Today, the AI handles around 80% of all incoming calls. Whenever the front desk is busy or no one is available outside office hours, the AI automatically steps in. This not only allowed TT to completely eliminate voicemail, but also ensured that no call goes unanswered.
The AI is also especially helpful when it comes to pre-qualifying new client requests. Private individuals without a referral are politely declined automatically, while potential business clients are directly guided to the firm’s online questionnaire.
Their advice to other tax advisors: “Stay open-minded, try it out, and get started. Especially as a replacement for voicemail or for call pre-qualification, fonio.ai delivers immediate and noticeable relief.”
