Stempel Fabrik
"With fonio.ai, we've increased our availability to 100%. The AI answers product enquiries and directs callers straight to our specialists. As a result, customer satisfaction has risen significantly."
Challenges and Outcomes
800
Support calls automated per month
1500
Minutes of talk time handled by the AI assistant
Challenges
As a stamp manufacturer, even with a dedicated team, we couldn’t answer every call – leading to missed opportunities and dissatisfied customers.
Outcomes
With fonio.ai, we’ve implemented an AI call assistant that provides first-level support and intelligently routes calls – our availability now stands at 100%.
About
Stempel Fabrik
For more than two decades, we’ve been a leading supplier of high-quality stamps, bespoke stamp products and personalised gift ideas. What began in a garage has grown into a company of 45 employees who focus on precision and quality for every product.
To further enhance our customer service, we use the fonio.ai AI call assistant – ensuring every enquiry is handled immediately and our experts can work more efficiently.
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Calls rethought, with fonio.
Try fonio.ai for yourself and see how our AI phone assistant automates your calls and relieves your team — simply, efficiently and around the clock.