Furniture Store & Carpentry Müller is a traditional family business with over 175 years of history.
"With our fonio AI phone assistants, we easily save 30 to 60 minutes per person, per day."
Despite being deeply rooted in craftsmanship, quality, and personal consultation, the team has faced a growing challenge in recent years: constant phone calls, repeated questions about opening hours, delivery times, or standard orders and employees being pulled out of their work again and again.
With fonio.ai, the German speaking AI call assistant, the company found a solution that fits seamlessly into daily operations. Around 80% of all initial contacts are now handled by the AI call service. The AI call assistant answers common questions, records customer requests, and forwards everything in a structured way to the right team or process. This makes callbacks more targeted and allows the team to stay focused without interruptions.
The setup was implemented independently without an agency and without an IT department. Even better: older customers, who were initially skeptical about AI calls, quickly got used to it.
Today, fonio.ai runs reliably in the background at Müller and proves that tradition and digital efficiency can go hand in hand.
