Wheeloo is a specialized online retailer for bicycle and e-bike accessories. For the company, being personally reachable by phone is a key part of its customer service.
"What I particularly like is the intuitive usability and how easily fonio can be expanded with new information. Even now, the AI independently answers about half of all customer inquiries."
With fonio.ai, Wheeloo provides a more efficient customer service experience, relieves the team, and at the same time increases customer satisfaction.
The implementation was surprisingly fast—the system was ready to use in around 30 minutes.Customer feedback has also been consistently positive. There is no hesitation about using the new technology. On the contrary: Customers feel that they are still receiving personalized service.
