Wheeloo is a specialized online retailer for bicycle and e-bike accessories. For the company, being personally reachable by phone is a key part of its customer service.
"What I particularly like is the intuitive usability and how easily fonio can be expanded with new information. Even now, the AI independently answers about half of all customer inquiries."
With fonio.ai, Wheeloo provides a more efficient customer service experience, relieves the team, and at the same time increases customer satisfaction.
Thanks to the AI call service, incoming calls are handled instantly, and many requests can be solved directly by the AI call assistant. The implementation was surprisingly fast – the system was ready to use in just around 30 minutes. Customer feedback has also been consistently positive. Customers have embraced the new technology with ease - and still feel just as personally supported as before.
