AI Phone Assistant for the Dental Practice
“While I’m seeing patients, I can’t answer the phone—and neither can my receptionist if she’s greeting a patient or filling a prescription.” In the past, that meant: busy signal, voicemail, and the patient would call the office next door. Ever since Fonio took over, every call is answered immediately. Appointments are booked directly, and I receive a brief summary via email after each call. "My team is noticeably more relaxed."
“Our biggest problem was the lunch break and the time after 5 p.m.—during those periods, we’d miss 15 to 20 calls every day.” Potential new patients who end up going somewhere else. Since Fonio has been handling calls outside of office hours, we’ve had significantly more initial appointments. "For our practice, it was essential that the entire system run on European servers in compliance with the GDPR."
“We have three practitioners and a volume of calls that a single receptionist could no longer handle on her own.” Fonio now handles routine inquiries—such as rescheduling appointments, questions about opening hours, and requests for callbacks—so our front desk can finally focus on the patients in the office. "We're easily saving the equivalent of half a full-time position, yet we're still more accessible than before."
Orthodontist
“What convinced me is that most callers don’t even realize they’re talking to an AI.” Patients call, ask for the next available appointment, and fonio schedules it directly in the calendar—with an SMS confirmation. "Especially for teenagers and parents, who often call in the evenings or on weekends, being available 24/7 is worth its weight in gold."
